{"id":174,"date":"2026-08-04T20:34:47","date_gmt":"2026-08-04T17:34:47","guid":{"rendered":"https:\/\/blog.papagan.com\/tr\/siparis-iptali-stokta-yok-fiyat-hatasi\/"},"modified":"2026-08-04T20:34:47","modified_gmt":"2026-08-04T17:34:47","slug":"siparis-iptali-stokta-yok-fiyat-hatasi","status":"publish","type":"post","link":"https:\/\/blog.papagan.com\/tr\/siparis-iptali-stokta-yok-fiyat-hatasi\/","title":{"rendered":"Sipari\u015fim \u0130ptal Edildi: ‘Stokta Yok’ ve ‘Fiyat Hatas\u0131’ Gerek\u00e7esi Ge\u00e7erli mi?"},"content":{"rendered":"
\n

\u0130yi bir kampanya yakalad\u0131n\u0131z, sipari\u015fi verdiniz. Birka\u00e7 g\u00fcn sonra o e-posta geliyor: “\u00dcr\u00fcn stoklar\u0131m\u0131zda kalmad\u0131\u011f\u0131 i\u00e7in sipari\u015finiz iptal edilmi\u015ftir.”<\/em> Bazen gerek\u00e7e bile yazm\u0131yor. Bu, e-ticarette en s\u0131k \u015fik\u00e2yet edilen konulardan biri \u2014 ve Ticaret Bakanl\u0131\u011f\u0131’n\u0131n a\u00e7\u0131k ifadesiyle yasaya ayk\u0131r\u0131<\/strong>. Bu rehberde iptal gerek\u00e7elerinin ge\u00e7erli olup olmad\u0131\u011f\u0131n\u0131, s\u00fcrelerin nas\u0131l i\u015fledi\u011fini ve elinizde hangi haklar\u0131n bulundu\u011funu resm\u00ee kaynaklara dayanarak anlat\u0131yoruz.<\/p>\n

K\u0131sa cevap:<\/strong> Mesafeli s\u00f6zle\u015fmenin sat\u0131c\u0131 taraf\u0131ndan gerek\u00e7e g\u00f6sterilmeksizin<\/strong> ya da stokta bulunmayan bir mal\u0131n sat\u0131\u015f\u0131 nedeniyle<\/strong> iptal edilmesi yasaya ayk\u0131r\u0131d\u0131r. Sat\u0131c\u0131 ger\u00e7ekten ifa edemiyorsa bunu \u00fc\u00e7 g\u00fcn i\u00e7inde<\/strong> bildirmek ve teslimat masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demeleri on d\u00f6rt g\u00fcn i\u00e7inde<\/strong> iade etmek zorundad\u0131r. Teslim hi\u00e7 yap\u0131lmazsa 30 g\u00fcn\u00fcn sonunda s\u00f6zle\u015fmeyi feshedip paran\u0131z\u0131 yasal faiziyle<\/strong> isteyebilirsiniz.<\/p>\n

\n
30 g\u00fcn<\/b>Taahh\u00fct yoksa azami teslim<\/span><\/div>\n
3 g\u00fcn<\/b>\u0130fa edilemiyorsa bildirim<\/span><\/div>\n
14 g\u00fcn<\/b>T\u00fcm \u00f6demelerin iadesi<\/span><\/div>\n
Yasal faiz<\/b>Fesih h\u00e2linde<\/span><\/div>\n<\/div>\n

“Stokta yok” ge\u00e7erli bir gerek\u00e7e mi?<\/h2>\n

Hay\u0131r. Ticaret Bakanl\u0131\u011f\u0131, e-ticarette sipari\u015fleri gerek\u00e7esiz iptal eden firmalara y\u00f6nelik duyurusunda bunu a\u00e7\u0131k\u00e7a belirtiyor: mesafeli s\u00f6zle\u015fmenin sat\u0131c\u0131 taraf\u0131ndan herhangi bir gerek\u00e7e g\u00f6sterilmeksizin veya stokta bulunmayan bir mal\u0131n sat\u0131\u015f\u0131 nedeniyle iptal edilmesi yasaya ayk\u0131r\u0131d\u0131r.<\/strong><\/p>\n

Mant\u0131k basit: sat\u0131\u015fa sunulan \u00fcr\u00fcn\u00fcn stok durumunu y\u00f6netmek sat\u0131c\u0131n\u0131n kendi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr. Sipari\u015f verildikten sonra “asl\u0131nda elimizde yoktu” demek, riski t\u00fcketiciye devretmek anlam\u0131na gelir.<\/p>\n

\nBu bir “iyi niyet” meselesi de\u011fil, denetlenen bir konu.<\/strong> Bakanl\u0131k, ayk\u0131r\u0131l\u0131k tespit edilen i\u015flemlere 6502 say\u0131l\u0131 Kanun’da \u00f6ng\u00f6r\u00fclen idari yapt\u0131r\u0131mlar\u0131n uygulanaca\u011f\u0131n\u0131<\/strong> duyurmu\u015ftur. Duyurudaki rakamlar konunun ciddiyetini g\u00f6steriyor: 2022 y\u0131l\u0131nda 46 firmaya 41 milyon lira<\/strong>, 2023’\u00fcn ilk be\u015f ay\u0131nda 6 firmaya 9,2 milyon lira<\/strong> ceza uygulanm\u0131\u015ft\u0131r.\n<\/div>\n

Peki “fiyat hatas\u0131” ya da “kur artt\u0131”?<\/h2>\n

Bu gerek\u00e7eler de Bakanl\u0131\u011f\u0131n uyar\u0131 kapsam\u0131ndad\u0131r. Duyuruda, ya\u015fanan kur ve fiyat art\u0131\u015flar\u0131 sebebiyle yap\u0131lan gerek\u00e7esiz iptaller<\/strong> do\u011frudan uyar\u0131 konusu edilmi\u015ftir.<\/p>\n

\nKampanya avc\u0131lar\u0131 i\u00e7in \u00f6nemli:<\/strong> B\u00fcy\u00fck indirim d\u00f6nemlerinde iptal oran\u0131 belirgin \u015fekilde artar. “Sistem hatas\u0131”, “yanl\u0131\u015f fiyat girildi”, “kur fark\u0131 olu\u015ftu” gibi gerek\u00e7eler sizi otomatik olarak haks\u0131z duruma d\u00fc\u015f\u00fcrmez<\/strong>. Sipari\u015f onay\u0131n\u0131z elinizdeyse s\u00f6zle\u015fme kurulmu\u015ftur; gerisi sat\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr. Kampanya takvimi ve indirim iddialar\u0131n\u0131n nas\u0131l denetlendi\u011fi i\u00e7in sahte indirim rehberimize<\/a> bakabilirsiniz.\n<\/div>\n

Sat\u0131c\u0131 ger\u00e7ekten tedarik edemiyorsa ne olur?<\/h2>\n

\u0130fan\u0131n imk\u00e2ns\u0131zla\u015ft\u0131\u011f\u0131 h\u00e2llerde sat\u0131c\u0131n\u0131n yapmas\u0131 gerekenler nettir ve iki s\u00fcreye ba\u011fl\u0131d\u0131r:<\/p>\n

\n
\n
1<\/div>\n
\u00dc\u00e7 g\u00fcn i\u00e7inde bildirim<\/strong><\/p>\n

Sat\u0131c\u0131, ifan\u0131n imk\u00e2ns\u0131zla\u015ft\u0131\u011f\u0131n\u0131 \u00f6\u011frendi\u011fi tarihten itibaren \u00fc\u00e7 g\u00fcn i\u00e7inde<\/strong> t\u00fcketiciye yaz\u0131l\u0131 olarak (veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile) bildirmek zorundad\u0131r.<\/p>\n<\/div>\n<\/div>\n

\n
2<\/div>\n
On d\u00f6rt g\u00fcn i\u00e7inde tam iade<\/strong><\/p>\n

Varsa teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere<\/strong> tahsil edilen t\u00fcm \u00f6demelerin<\/strong> on d\u00f6rt g\u00fcn i\u00e7inde iade edilmesi zorunludur. “Kargo \u00fccreti iade edilmez” uygulamas\u0131 bu kuralla ba\u011fda\u015fmaz.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

Dikkat edin: bu iki s\u00fcre sat\u0131c\u0131n\u0131n ifa edemedi\u011fi<\/strong> h\u00e2ller i\u00e7indir; iptalin kendisini me\u015frula\u015ft\u0131rmaz. Yani sat\u0131c\u0131 \u00fc\u00e7 g\u00fcn i\u00e7inde bildirim yapm\u0131\u015f olsa bile, “stokta yoktu” gerek\u00e7esiyle yap\u0131lan iptal Bakanl\u0131\u011f\u0131n duyurusu bak\u0131m\u0131ndan ayk\u0131r\u0131l\u0131k olu\u015fturmaya devam eder.<\/div>\n

Ne sipari\u015f geliyor ne haber: 30 g\u00fcn kural\u0131<\/h2>\n

Taahh\u00fct edilen bir s\u00fcre yoksa sat\u0131c\u0131 mal\u0131 en ge\u00e7 otuz g\u00fcn i\u00e7inde<\/strong> g\u00f6ndermek zorundad\u0131r. Bu s\u00fcre i\u00e7inde mal g\u00f6nderilmezse t\u00fcketici, s\u00f6zle\u015fmeyi feshederek on d\u00f6rt g\u00fcn i\u00e7erisinde yasal faiziyle birlikte t\u00fcm \u00f6demelerini geri alma hakk\u0131na<\/strong> sahiptir.<\/p>\n

\nD\u0130KKAT ED\u0130LECEK AYRINTI<\/span><\/p>\n

“Yasal faiziyle birlikte”<\/b> ifadesi \u00e7o\u011fu kaynakta atlan\u0131r. Fesih h\u00e2linde talebiniz yaln\u0131zca anaparan\u0131n iadesiyle s\u0131n\u0131rl\u0131 de\u011fildir. Talebinizi yazarken bunu a\u00e7\u0131k\u00e7a belirtin: “S\u00f6zle\u015fmeyi feshediyorum; tahsil edilen t\u00fcm \u00f6demelerin yasal faiziyle birlikte iadesini talep ediyorum.”<\/b><\/p>\n<\/div>\n

Ad\u0131m ad\u0131m ne yapmal\u0131s\u0131n\u0131z<\/h2>\n
\n
\n
1<\/div>\n
Kan\u0131t\u0131 hemen saklay\u0131n<\/strong><\/p>\n

Sipari\u015f onay\u0131 e-postas\u0131, \u00fcr\u00fcn sayfas\u0131n\u0131n fiyat\u0131 g\u00f6r\u00fcnen ekran g\u00f6r\u00fcnt\u00fcs\u00fc, iptal bildirimi ve gerek\u00e7esi, \u00f6deme kayd\u0131. \u0130ptal e-postalar\u0131 sonradan hesab\u0131n\u0131zdan kaybolabilir; ekran g\u00f6r\u00fcnt\u00fcs\u00fc al\u0131n<\/strong>.<\/p>\n<\/div>\n<\/div>\n

\n
2<\/div>\n
Hangi durumda oldu\u011funuzu belirleyin<\/strong><\/p>\n

Sat\u0131c\u0131 iptal edip bildirim yapt\u0131 m\u0131, yoksa 30 g\u00fcn doldu da ses mi yok? Birincisinde \u00fc\u00e7 g\u00fcn \/ on d\u00f6rt g\u00fcn kural\u0131, ikincisinde fesih ve yasal faiz devreye girer.<\/p>\n<\/div>\n<\/div>\n

\n
3<\/div>\n
Talebinizi yaz\u0131l\u0131 iletin<\/strong><\/p>\n

Telefonla de\u011fil; sat\u0131c\u0131n\u0131n veya platformun talep sistemi \u00fczerinden yaz\u0131l\u0131 olarak. Teslimat masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demelerin<\/strong> iadesini talep etti\u011finizi belirtin.<\/p>\n<\/div>\n<\/div>\n

\n
4<\/div>\n
Pazaryerinden ald\u0131ysan\u0131z platformu da muhatap al\u0131n<\/strong><\/p>\n

Bedeli pazaryeri tahsil ettiyse s\u00f6zle\u015fmenin feshi h\u00e2linde sat\u0131c\u0131yla birlikte m\u00fcteselsilen sorumludur<\/strong>. Ayr\u0131nt\u0131 i\u00e7in pazaryeri sorumlulu\u011fu rehberimize<\/a> bak\u0131n.<\/p>\n<\/div>\n<\/div>\n

\n
5<\/div>\n
Sonu\u00e7 alamazsan\u0131z hakem heyetine gidin<\/strong><\/p>\n

Ba\u015fvuru \u00fccretsizdir ve 2026 y\u0131l\u0131 i\u00e7in 186.000 TL alt\u0131ndaki uyu\u015fmazl\u0131klarda zorunludur. Ad\u0131mlar i\u00e7in hakem heyeti rehberimize<\/a> bak\u0131n.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

Gerek\u00e7eye g\u00f6re durumunuz<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n
Sat\u0131c\u0131n\u0131n gerek\u00e7esi<\/th>\nDurum<\/th>\nTalebiniz<\/th>\n<\/tr>\n<\/thead>\n
Gerek\u00e7e belirtilmedi<\/td>\nYasaya ayk\u0131r\u0131<\/strong> (Bakanl\u0131k duyurusu)<\/td>\nT\u00fcm \u00f6demelerin iadesi; teslim yap\u0131lmad\u0131ysa fesih + yasal faiz<\/td>\n<\/tr>\n
“Stokta bulunmuyor”<\/td>\nYasaya ayk\u0131r\u0131<\/strong> (Bakanl\u0131k duyurusu)<\/td>\nAyn\u0131; ayr\u0131ca Bakanl\u0131\u011fa \u015fik\u00e2yet edilebilir bir uygulamad\u0131r<\/td>\n<\/tr>\n
“Kur artt\u0131 \/ fiyat hatas\u0131”<\/td>\nBakanl\u0131\u011f\u0131n uyar\u0131 kapsam\u0131nda<\/strong><\/td>\nAyn\u0131; sipari\u015f onay\u0131 ve fiyat ekran g\u00f6r\u00fcnt\u00fcs\u00fc kritik<\/td>\n<\/tr>\n
\u0130fa ger\u00e7ekten imk\u00e2ns\u0131zla\u015ft\u0131, 3 g\u00fcn i\u00e7inde bildirildi<\/td>\nBildirim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc yerine getirilmi\u015f<\/td>\nTeslimat masraflar\u0131 d\u00e2hil<\/strong> t\u00fcm \u00f6demelerin 14 g\u00fcn i\u00e7inde iadesi<\/td>\n<\/tr>\n
Hi\u00e7 bildirim yok, 30 g\u00fcn doldu<\/td>\nTeslim s\u00fcresi a\u015f\u0131ld\u0131<\/td>\nFesih<\/strong> + 14 g\u00fcn i\u00e7inde yasal faiziyle<\/strong> t\u00fcm \u00f6demeler<\/td>\n<\/tr>\n
Para iade edildi ama kargo \u00fccreti kesildi<\/td>\nEksik iade<\/td>\nTeslimat masraflar\u0131n\u0131n da iadesi<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Tablo, sat\u0131c\u0131n\u0131n iptalini konu al\u0131r. \u00dcr\u00fcn elinize ge\u00e7tikten sonra sizin<\/em> vazge\u00e7meniz farkl\u0131 bir hakt\u0131r; onun kurallar\u0131 i\u00e7in iade ve cayma hakk\u0131 rehberimize<\/a>, kargonun hi\u00e7 ula\u015fmamas\u0131 veya hasarl\u0131 gelmesi i\u00e7in kargo rehberimize<\/a> bak\u0131n.<\/p>\n

S\u0131k sorulan sorular<\/h2>\n
\n
\nSat\u0131c\u0131 sipari\u015fimi “stokta yok” diyerek iptal edebilir mi?<\/summary>\n

Ticaret Bakanl\u0131\u011f\u0131’n\u0131n duyurusuna g\u00f6re, mesafeli s\u00f6zle\u015fmenin sat\u0131c\u0131 taraf\u0131ndan herhangi bir gerek\u00e7e g\u00f6sterilmeksizin veya stokta bulunmayan bir mal\u0131n sat\u0131\u015f\u0131 nedeniyle iptal edilmesi yasaya ayk\u0131r\u0131d\u0131r<\/strong>. Stok y\u00f6netimi sat\u0131c\u0131n\u0131n kendi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr; ayk\u0131r\u0131l\u0131k tespit edilen i\u015flemlere 6502 say\u0131l\u0131 Kanun’daki idari yapt\u0131r\u0131mlar uygulan\u0131r.<\/p>\n<\/details>\n

\n“Fiyat hatas\u0131 oldu” denilerek iptal edilirse ne yapabilirim?<\/summary>\n

Kur ve fiyat art\u0131\u015flar\u0131 sebebiyle yap\u0131lan gerek\u00e7esiz iptaller Bakanl\u0131\u011f\u0131n uyar\u0131 kapsam\u0131ndad\u0131r. Sipari\u015f onay\u0131n\u0131z\u0131 ve \u00fcr\u00fcn sayfas\u0131ndaki fiyat\u0131n g\u00f6r\u00fcnd\u00fc\u011f\u00fc ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc saklay\u0131n; talebinizi yaz\u0131l\u0131 iletin ve sonu\u00e7 alamazsan\u0131z t\u00fcketici hakem heyetine ba\u015fvurun.<\/p>\n<\/details>\n

\nSat\u0131c\u0131 \u00fcr\u00fcn\u00fc tedarik edemiyorsa ka\u00e7 g\u00fcn i\u00e7inde haber vermeli?<\/summary>\n

Sat\u0131c\u0131, ifan\u0131n imk\u00e2ns\u0131zla\u015ft\u0131\u011f\u0131n\u0131 \u00f6\u011frendi\u011fi tarihten itibaren \u00fc\u00e7 g\u00fcn i\u00e7inde<\/strong> t\u00fcketiciye yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile bildirmek zorundad\u0131r.<\/p>\n<\/details>\n

\nParam ne kadar s\u00fcrede iade edilmeli?<\/summary>\n

\u0130fan\u0131n yerine getirilememesi h\u00e2linde, varsa teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demelerin on d\u00f6rt g\u00fcn i\u00e7inde<\/strong> iade edilmesi zorunludur.<\/p>\n<\/details>\n

\nKargo \u00fccretini iade etmiyorlar, hakl\u0131lar m\u0131?<\/summary>\n

Hay\u0131r. Kural, varsa teslimat masraflar\u0131 da d\u00e2hil<\/strong> olmak \u00fczere tahsil edilen t\u00fcm \u00f6demelerin<\/strong> iadesini gerektirir. Eksik iade yap\u0131l\u0131yorsa fark\u0131 yaz\u0131l\u0131 olarak talep edin.<\/p>\n<\/details>\n

\n\u00dcr\u00fcn ne kadar s\u00fcrede g\u00f6nderilmi\u015f olmal\u0131yd\u0131?<\/summary>\n

Taahh\u00fct edilen bir s\u00fcre yoksa sat\u0131c\u0131 mal\u0131 en ge\u00e7 otuz g\u00fcn i\u00e7erisinde<\/strong> g\u00f6ndermek zorundad\u0131r.<\/p>\n<\/details>\n

\n30 g\u00fcn doldu, \u00fcr\u00fcn de gelmedi, kimse de aramad\u0131. Hakk\u0131m ne?<\/summary>\n

Bu s\u00fcre i\u00e7inde mal g\u00f6nderilmezse s\u00f6zle\u015fmeyi feshederek on d\u00f6rt g\u00fcn i\u00e7erisinde yasal faiziyle birlikte t\u00fcm \u00f6demelerinizi geri alma hakk\u0131na<\/strong> sahipsiniz. Talebinizde “yasal faiziyle birlikte” ifadesini a\u00e7\u0131k\u00e7a kullan\u0131n.<\/p>\n<\/details>\n

\nSat\u0131c\u0131 3 g\u00fcn i\u00e7inde bildirim yapt\u0131; iptal art\u0131k me\u015fru mu?<\/summary>\n

Bildirim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc yerine getirmi\u015f olmas\u0131 iade borcunu do\u011furur, ancak iptalin gerek\u00e7esini ge\u00e7erli h\u00e2le getirmez. “Stokta bulunmayan bir mal\u0131n sat\u0131\u015f\u0131 nedeniyle” yap\u0131lan iptal, Bakanl\u0131\u011f\u0131n duyurusu bak\u0131m\u0131ndan ayk\u0131r\u0131l\u0131k olu\u015fturmaya devam eder.<\/p>\n<\/details>\n

\nPazaryerinden ald\u0131m, sat\u0131c\u0131 iptal etti. Kime ba\u015fvurmal\u0131y\u0131m?<\/summary>\n

Bedeli pazaryeri tahsil ettiyse, s\u00f6zle\u015fmenin feshi h\u00e2linde arac\u0131 hizmet sa\u011flay\u0131c\u0131 sat\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur<\/strong>. Yani talebinizi do\u011frudan pazaryerine de y\u00f6neltebilirsiniz.<\/p>\n<\/details>\n

\nBu konuda ger\u00e7ekten ceza uygulan\u0131yor mu?<\/summary>\n

Evet. Bakanl\u0131\u011f\u0131n duyurusunda yer alan verilere g\u00f6re 2022 y\u0131l\u0131nda 46 firmaya 41 milyon lira<\/strong>, 2023’\u00fcn ilk be\u015f ay\u0131nda 6 firmaya 9,2 milyon lira<\/strong> idari para cezas\u0131 uygulanm\u0131\u015ft\u0131r.<\/p>\n<\/details>\n

\n\u0130ptal edilen sipari\u015fte kampanya fiyat\u0131n\u0131 talep edebilir miyim?<\/summary>\n

Bu, somut olay\u0131n ko\u015fullar\u0131na ve s\u00f6zle\u015fmenin kurulup kurulmad\u0131\u011f\u0131na g\u00f6re de\u011ferlendirilir; genel bir garanti verilemez. Kesin olan, tahsil edilen bedellerin eksiksiz iadesi ve teslim s\u00fcresi a\u015f\u0131ld\u0131\u011f\u0131nda fesih ile yasal faiz hakk\u0131d\u0131r. Uyu\u015fmazl\u0131\u011f\u0131 hakem heyetine ta\u015f\u0131rken sipari\u015f onay\u0131n\u0131z\u0131 ve fiyat\u0131n g\u00f6r\u00fcnd\u00fc\u011f\u00fc ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc delil olarak sunun.<\/p>\n<\/details>\n

\nNereye \u015fik\u00e2yet edebilirim?<\/summary>\n

Bireysel alaca\u011f\u0131n\u0131z i\u00e7in t\u00fcketici hakem heyetine<\/strong> ba\u015fvurursunuz; 2026 y\u0131l\u0131 i\u00e7in 186.000 TL alt\u0131ndaki uyu\u015fmazl\u0131klarda bu ba\u015fvuru zorunlu ve \u00fccretsizdir. Firman\u0131n uygulamas\u0131n\u0131n denetlenmesi i\u00e7in ayr\u0131ca Ticaret Bakanl\u0131\u011f\u0131’na \u015fik\u00e2yette bulunulabilir.<\/p>\n<\/details>\n<\/div>\n

Kaynaklar<\/h3>\n