{"id":156,"date":"2026-08-04T16:03:32","date_gmt":"2026-08-04T13:03:32","guid":{"rendered":"https:\/\/blog.papagan.com\/tr\/garanti-ve-servis-haklari\/"},"modified":"2026-08-04T16:03:32","modified_gmt":"2026-08-04T13:03:32","slug":"garanti-ve-servis-haklari","status":"publish","type":"post","link":"https:\/\/blog.papagan.com\/tr\/garanti-ve-servis-haklari\/","title":{"rendered":"Garanti ve Servis Haklar\u0131 2026: Tamir Ka\u00e7 \u0130\u015f G\u00fcn\u00fc S\u00fcrer, Ne Zaman De\u011fi\u015fim \u0130stenir?"},"content":{"rendered":"
\n

Telefon garanti i\u00e7indeyken bozuldu, servise verdiniz ve bir ay ge\u00e7ti. Ya da servisten geldi, iki hafta sonra ayn\u0131 ar\u0131za tekrarlad\u0131. Bu noktada bir s\u00fcrenin dolmas\u0131n\u0131 beklemeniz gerekmez \u2014 mevzuat size somut bir \u00e7\u0131k\u0131\u015f yolu veriyor.<\/strong> Bu rehberde garanti s\u00fcrelerini, servisin ka\u00e7 i\u015f g\u00fcn\u00fc hakk\u0131 oldu\u011funu ve tam olarak ne zaman “onar\u0131m istemiyorum, para iadesi istiyorum” diyebilece\u011finizi anlat\u0131yoruz.<\/p>\n

K\u0131sa cevap:<\/strong> Garanti s\u00fcresi teslimden itibaren asgari 2 y\u0131ld\u0131r<\/strong>. Servisin azami tamir s\u00fcresi \u00e7o\u011fu \u00fcr\u00fcnde 20 i\u015f g\u00fcn\u00fc<\/strong>, ara\u00e7larda 45 i\u015f g\u00fcn\u00fc<\/strong>d\u00fcr. Bu s\u00fcre a\u015f\u0131l\u0131rsa, \u00fcr\u00fcn garanti i\u00e7inde tekrar ar\u0131zalan\u0131rsa<\/strong> ya da tamiri m\u00fcmk\u00fcn de\u011filse; onar\u0131m yerine de\u011fi\u015fim, bedel iadesi veya bedelden indirim<\/strong> isteyebilirsiniz \u2014 ve kanun a\u00e7\u0131k\u00e7a der ki sat\u0131c\u0131 bu talebi reddedemez.<\/strong><\/p>\n

\n
2 y\u0131l<\/b>Asgari garanti s\u00fcresi<\/span><\/div>\n
20 i\u015f g\u00fcn\u00fc<\/b>Azami tamir (ara\u00e7ta 45)<\/span><\/div>\n
\u0130lk 6 ay<\/b>\u0130spat sat\u0131c\u0131da<\/span><\/div>\n
Reddedemez<\/b>S\u00fcre a\u015f\u0131l\u0131rsa sat\u0131c\u0131<\/span><\/div>\n<\/div>\n

Garanti s\u00fcresi ne kadar?<\/h2>\n

Garanti s\u00fcresi mal\u0131n t\u00fcketiciye teslim tarihinden itibaren ba\u015flar ve asgari iki y\u0131ld\u0131r.<\/strong> Bu bir alt s\u0131n\u0131rd\u0131r; marka daha uzun garanti verebilir ama daha k\u0131sa veremez.<\/p>\n

Baz\u0131 \u00fcr\u00fcnlerde s\u00fcre farkl\u0131 bir \u00f6l\u00e7\u00fc birimiyle de belirlenebilir. Ticaret Bakanl\u0131\u011f\u0131’n\u0131n verdi\u011fi \u00f6rneklerle: otomobillerde 2 y\u0131l veya 60.000 km<\/strong>, projeksiyon cihazlar\u0131nda 2 y\u0131l veya 5.000 saat<\/strong>. Bu t\u00fcr \u00fcr\u00fcnlerde hangisi \u00f6nce dolarsa garanti orada biter.<\/p>\n

\nS\u0131k kar\u0131\u015ft\u0131r\u0131lan iki kavram:<\/strong> Garanti s\u00fcresi<\/strong> (asgari 2 y\u0131l) ile ay\u0131pl\u0131 maldan sorumluluk zamana\u015f\u0131m\u0131<\/strong> (6502 say\u0131l\u0131 Kanun m.12’ye g\u00f6re 2 y\u0131l) ayn\u0131 \u015fey de\u011fildir. Garanti, \u00fcreticinin\/sat\u0131c\u0131n\u0131n verdi\u011fi taahh\u00fctt\u00fcr; zamana\u015f\u0131m\u0131 ise ay\u0131pl\u0131 mal nedeniyle hak arama s\u00fcresidir. Ayr\u0131ca ay\u0131p a\u011f\u0131r kusur ya da hile ile gizlenmi\u015fse zamana\u015f\u0131m\u0131 h\u00fck\u00fcmleri uygulanmaz<\/strong> \u2014 yani “2 y\u0131l ge\u00e7ti” her durumda kap\u0131y\u0131 kapatmaz.\n<\/div>\n

Garanti belgesi: fatura yerine ge\u00e7mez<\/h2>\n

Bu, en \u00e7ok hak kayb\u0131na yol a\u00e7an noktalardan biridir. \u00dcreticiler ve ithalat\u00e7\u0131lar, belirlenen \u00fcr\u00fcn listesindeki kullan\u0131lmam\u0131\u015f mallar i\u00e7in garanti belgesi haz\u0131rlamakla y\u00fck\u00fcml\u00fcd\u00fcr ve sat\u0131c\u0131lar bu belgeyi t\u00fcketiciye vermek zorundad\u0131r.<\/strong><\/p>\n

Ticaret Bakanl\u0131\u011f\u0131’n\u0131n ifadesi net: “Mala ili\u015fkin d\u00fczenlenen fatura ve fi\u015f gibi belgeler garanti belgesi yerine ge\u00e7mez.”<\/strong> Yani “faturan\u0131z garanti belgeniz say\u0131l\u0131r” denilerek belge verilmemesi mevzuata uygun de\u011fildir.<\/p>\n

\nAl\u0131rken yap\u0131lacak tek \u015fey:<\/strong> Kutuyu a\u00e7madan \u00f6nce garanti belgesinin verilip verilmedi\u011fini kontrol edin ve foto\u011fraf\u0131n\u0131 \u00e7ekip saklay\u0131n<\/strong>. Belgeyi kaybetmek k\u00e2bus gibi g\u00f6r\u00fcn\u00fcr ama foto\u011fraf \u00e7o\u011fu serviste s\u00fcreci y\u00fcr\u00fctmeye yeter. Faturay\u0131 da ayr\u0131ca saklay\u0131n \u2014 ikisi farkl\u0131 i\u015fe yarar.\n<\/div>\n

\u00dcr\u00fcn bozulunca d\u00f6rt hakk\u0131n\u0131z var \u2014 se\u00e7im sizin<\/h2>\n

Mal\u0131n ay\u0131pl\u0131 oldu\u011fu anla\u015f\u0131ld\u0131\u011f\u0131nda 6502 say\u0131l\u0131 Kanun’un 11. maddesi t\u00fcketiciye d\u00f6rt se\u00e7imlik hak tan\u0131r ve hangisini kullanaca\u011f\u0131na t\u00fcketici karar verir<\/strong>:<\/p>\n

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S\u00f6zle\u015fmeden d\u00f6nme<\/strong> \u2014 sat\u0131lan\u0131 geri vermeye haz\u0131r oldu\u011funuzu bildirerek.<\/div>\n
Bedelden indirim<\/strong> \u2014 \u00fcr\u00fcn\u00fc al\u0131koyup ay\u0131p oran\u0131nda indirim isteme.<\/div>\n
\u00dccretsiz onar\u0131m<\/strong> \u2014 b\u00fct\u00fcn masraflar sat\u0131c\u0131ya ait olmak \u00fczere.<\/div>\n
Ay\u0131ps\u0131z misliyle de\u011fi\u015fim<\/strong> \u2014 imk\u00e2n varsa.<\/div>\n<\/div>\n

Kanun devam ediyor: “Sat\u0131c\u0131, t\u00fcketicinin tercih etti\u011fi bu talebi yerine getirmekle y\u00fck\u00fcml\u00fcd\u00fcr.”<\/strong> Yani “\u00f6nce servise g\u00f6ndeririz, olmazsa bakar\u0131z” \u015feklinde bir s\u0131ralama dayatmas\u0131 mevzuatta yoktur.<\/p>\n

\u00dccretsiz onar\u0131m ve ay\u0131ps\u0131z misliyle de\u011fi\u015fim haklar\u0131n\u0131 \u00fcretici veya ithalat\u00e7\u0131ya kar\u015f\u0131 da<\/strong> kullanabilirsiniz; bu konuda sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 m\u00fcteselsilen sorumludur<\/strong>. Sat\u0131c\u0131 “ben sadece sat\u0131yorum” diyerek sizi savu\u015fturamaz.<\/p>\n

Se\u00e7ti\u011finiz hakk\u0131n gerektirdi\u011fi t\u00fcm masraflar<\/strong> o hakk\u0131 yerine getiren tarafa aittir (m.11\/6). Ayr\u0131ca T\u00fcrk Bor\u00e7lar Kanunu h\u00fck\u00fcmlerine g\u00f6re tazminat<\/strong> da talep edebilirsiniz.<\/div>\n

\u0130lk 6 ay: ispat y\u00fck\u00fc sat\u0131c\u0131da<\/h2>\n

Teslim tarihinden itibaren alt\u0131 ay i\u00e7inde ortaya \u00e7\u0131kan ay\u0131plar\u0131n, teslim tarihinde var oldu\u011fu kabul edilir. Bu durumda mal\u0131n ay\u0131pl\u0131 olmad\u0131\u011f\u0131n\u0131n ispat\u0131 sat\u0131c\u0131ya aittir.<\/strong> (6502 m.10\/1)<\/p>\n

Pratikte bunun anlam\u0131 b\u00fcy\u00fckt\u00fcr: ilk 6 ay i\u00e7inde bozulan bir \u00fcr\u00fcnde servis “kullan\u0131c\u0131 hatas\u0131” diyorsa, bunu servisin ispatlamas\u0131<\/em> gerekir; sizin ar\u0131zan\u0131n ba\u015ftan var oldu\u011funu kan\u0131tlaman\u0131z gerekmez. Bu karine yaln\u0131zca mal\u0131n veya ay\u0131b\u0131n niteli\u011fiyle ba\u011fda\u015fm\u0131yorsa<\/strong> uygulanmaz \u2014 \u00f6rne\u011fin d\u0131\u015f darbeyle k\u0131r\u0131lm\u0131\u015f bir ekranda.<\/p>\n

\n\u00d6RNEK<\/span><\/p>\n

4 ay \u00f6nce al\u0131nan bula\u015f\u0131k makinesi su alm\u0131yor. Servis “kire\u00e7 yapm\u0131\u015f, kullan\u0131c\u0131 hatas\u0131” diyor ve \u00fccret istiyor. \u0130lk 6 ay i\u00e7indesiniz<\/b>: ar\u0131zan\u0131n kullan\u0131c\u0131dan kaynakland\u0131\u011f\u0131n\u0131 ispat y\u00fck\u00fc sat\u0131c\u0131dad\u0131r. Bunu yaz\u0131l\u0131 olarak hat\u0131rlat\u0131n ve gerekirse tespit talebinizi kayda ge\u00e7irin.<\/p>\n<\/div>\n

Servis ka\u00e7 i\u015f g\u00fcn\u00fc i\u00e7inde teslim etmek zorunda?<\/h2>\n

Ticaret Bakanl\u0131\u011f\u0131’n\u0131n sat\u0131\u015f sonras\u0131 hizmetler bilgilendirmesine g\u00f6re azami tamir s\u00fcresi<\/strong>:<\/p>\n

\n\n\n\n\n\n\n
\u00dcr\u00fcn grubu<\/th>\nAzami tamir s\u00fcresi<\/th>\n<\/tr>\n<\/thead>\n
Otomobil, kamyonet, motosiklet, ATV, motorlu bisiklet, scooter, deniz motosikleti, yat, kar motosikleti, karavan<\/td>\n45 i\u015f g\u00fcn\u00fc<\/strong><\/td>\n<\/tr>\n
Di\u011fer t\u00fcm \u00fcr\u00fcnler<\/td>\n20 i\u015f g\u00fcn\u00fc<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

S\u00fcrenin ne zaman ba\u015flad\u0131\u011f\u0131<\/strong> da tan\u0131mlanm\u0131\u015ft\u0131r ve bu ayr\u0131m \u00e7o\u011fu zaman g\u00f6zden ka\u00e7ar:<\/p>\n

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Garanti s\u00fcresi i\u00e7indeyse<\/b>S\u00fcre, ar\u0131za bildirimi tarihinde<\/strong> ba\u015flar \u2014 servise fiziken teslim etti\u011finiz tarihte de\u011fil.<\/span><\/div>\n
Garanti s\u00fcresi d\u0131\u015f\u0131ndaysa<\/b>S\u00fcre, \u00fcr\u00fcn\u00fcn servise teslim edildi\u011fi tarihte<\/strong> ba\u015flar.<\/span><\/div>\n<\/div>\n

Bu y\u00fczden garanti i\u00e7indeyken ar\u0131zay\u0131 yaz\u0131l\u0131 olarak bildirdi\u011finiz tarih<\/strong> \u00f6nemlidir. Telefonla bildirip beklemeye ba\u015flamak, sonradan s\u00fcre hesab\u0131nda elinizi zay\u0131flat\u0131r.<\/p>\n

\nServise verirken:<\/strong> Servis istasyonu, kendisine teslim edilen ar\u0131zal\u0131 mallar i\u00e7in mal\u0131n teslim al\u0131nd\u0131\u011f\u0131na dair belge d\u00fczenlemek zorundad\u0131r<\/strong> (kargoyla g\u00f6nderilenler hari\u00e7). Bu belgeyi mutlaka isteyin ve saklay\u0131n \u2014 tamir s\u00fcresinin hesab\u0131 ve sonraki t\u00fcm ba\u015fvurular\u0131n\u0131z buna dayan\u0131r.\n<\/div>\n

S\u00fcre a\u015f\u0131ld\u0131 veya ar\u0131za tekrarlad\u0131: ne yapabilirsiniz?<\/h2>\n

Bu, rehberin en g\u00fc\u00e7l\u00fc maddesidir.<\/strong> 6502 say\u0131l\u0131 Kanun’un 56. maddesinin \u00fc\u00e7\u00fcnc\u00fc f\u0131kras\u0131, onar\u0131m hakk\u0131n\u0131 kullanm\u0131\u015f t\u00fcketiciye \u00f6zel bir koruma getirir:<\/p>\n

\n

“T\u00fcketici bu Kanunun 11 inci maddesinde belirtilen se\u00e7imlik haklar\u0131ndan onar\u0131m hakk\u0131n\u0131 kullanm\u0131\u015fsa, mal\u0131n garanti s\u00fcresi i\u00e7inde tekrar ar\u0131zalanmas\u0131 veya tamiri i\u00e7in gereken azami s\u00fcrenin a\u015f\u0131lmas\u0131 veya tamirinin m\u00fcmk\u00fcn bulunmad\u0131\u011f\u0131n\u0131n anla\u015f\u0131lmas\u0131 h\u00e2llerinde 11 inci maddede yer alan di\u011fer se\u00e7imlik haklar\u0131n\u0131 kullanabilir. Sat\u0131c\u0131 t\u00fcketicinin talebini reddedemez.<\/strong> Bu talebin yerine getirilmemesi durumunda sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 m\u00fcteselsilen sorumludur.”<\/p>\n

6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun, Madde 56\/3<\/cite>\n<\/div>\n

Yani \u015fu \u00fc\u00e7 durumdan herhangi biri<\/strong> ger\u00e7ekle\u015firse onar\u0131m \u0131srar\u0131na uymak zorunda de\u011filsiniz:<\/p>\n

\n
\n
1<\/div>\n
\u00dcr\u00fcn garanti s\u00fcresi i\u00e7inde tekrar ar\u0131zaland\u0131<\/strong><\/p>\n

Onar\u0131mdan sonra yeniden bozulduysa, di\u011fer se\u00e7imlik haklar\u0131n\u0131za (de\u011fi\u015fim, bedel iadesi, bedelden indirim) ge\u00e7ebilirsiniz.<\/p>\n<\/div>\n<\/div>\n

\n
2<\/div>\n
Azami tamir s\u00fcresi a\u015f\u0131ld\u0131<\/strong><\/p>\n

\u00c7o\u011fu \u00fcr\u00fcnde 20 i\u015f g\u00fcn\u00fc, ara\u00e7larda 45 i\u015f g\u00fcn\u00fc. S\u00fcre doldu\u011funda beklemeye devam etmek zorunda de\u011filsiniz.<\/p>\n<\/div>\n<\/div>\n

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3<\/div>\n
Tamirin m\u00fcmk\u00fcn olmad\u0131\u011f\u0131 anla\u015f\u0131ld\u0131<\/strong><\/p>\n

Par\u00e7a bulunam\u0131yor veya ar\u0131za giderilemiyorsa ayn\u0131 haklar do\u011far.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

Ve kanunun c\u00fcmlesi tart\u0131\u015fmay\u0131 bitirir: sat\u0131c\u0131 bu talebi reddedemez.<\/strong> Talep yerine getirilmezse sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 birlikte sorumludur \u2014 yani \u00fc\u00e7\u00fcnden herhangi birine gidebilirsiniz.<\/p>\n

Garanti hangi durumlarda i\u015flemez?<\/h2>\n

Kullan\u0131m hatas\u0131<\/strong>, garantinin en yayg\u0131n istisnas\u0131d\u0131r. Ticaret Bakanl\u0131\u011f\u0131’n\u0131n tan\u0131m\u0131yla kullan\u0131m hatas\u0131, t\u00fcketicinin \u00fcr\u00fcn\u00fc tan\u0131tma ve kullanma k\u0131lavuzunda yer alan hususlara ayk\u0131r\u0131 olarak kullanmas\u0131<\/strong>d\u0131r; bu durumda \u00fccretsiz onar\u0131m hakk\u0131 kullan\u0131lamaz.<\/p>\n

Pratikte bu; suya d\u00fc\u015f\u00fcrme, darbe, uygun olmayan voltajda \u00e7al\u0131\u015ft\u0131rma, yetkisiz serviste a\u00e7t\u0131rma gibi durumlar\u0131 kapsar. \u0130ki \u015feyi hat\u0131rlay\u0131n:<\/p>\n

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\u0130lk 6 ayda ispat sat\u0131c\u0131da<\/b>“Kullan\u0131c\u0131 hatas\u0131” iddias\u0131n\u0131 ilk 6 ay i\u00e7inde sat\u0131c\u0131n\u0131n ispatlamas\u0131 gerekir (m.10\/1) \u2014 bu karine sizi korur.<\/span><\/div>\n
Yetkisiz servis riski<\/b>Garanti i\u00e7indeki bir cihaz\u0131 yetkili olmayan bir yerde a\u00e7t\u0131rmak, sonraki ba\u015fvurular\u0131n\u0131z\u0131 zora sokabilir. \u00d6nce yetkili servise gidin.<\/span><\/div>\n<\/div>\n

Yedek par\u00e7a ve kullan\u0131m \u00f6mr\u00fc<\/h2>\n

\u00dcretici ve ithalat\u00e7\u0131lar, \u00fcr\u00fcn\u00fcn Bakanl\u0131k\u00e7a belirlenen kullan\u0131m \u00f6mr\u00fc boyunca<\/strong> yedek par\u00e7a sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr. Yani garanti bitti\u011fi anda “par\u00e7a yok” denilerek cihaz\u0131n \u00e7\u00f6pe at\u0131lmas\u0131 beklenen bir durum de\u011fildir.<\/p>\n

Sat\u0131n alma a\u015famas\u0131nda bunu bir kriter olarak kullanabilirsiniz: uzun \u00f6m\u00fcrl\u00fc kullanmay\u0131 planlad\u0131\u011f\u0131n\u0131z beyaz e\u015fya, televizyon veya ara\u00e7 gibi \u00fcr\u00fcnlerde markan\u0131n T\u00fcrkiye’deki yetkili servis a\u011f\u0131n\u0131n yayg\u0131nl\u0131\u011f\u0131<\/strong>, k\u00e2\u011f\u0131t \u00fcst\u00fcndeki \u00f6zelliklerden daha belirleyici olabilir.<\/p>\n

Ad\u0131m ad\u0131m: \u00fcr\u00fcn garanti i\u00e7inde bozuldu<\/h2>\n
\n
\n
1<\/div>\n
Ar\u0131zay\u0131 yaz\u0131l\u0131 bildirin<\/strong><\/p>\n

Garanti i\u00e7indeyseniz azami tamir s\u00fcresi ar\u0131za bildirimi tarihinde<\/strong> ba\u015flar. Bildirimi yaz\u0131l\u0131 yap\u0131n ve tarihini saklay\u0131n.<\/p>\n<\/div>\n<\/div>\n

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2<\/div>\n
Hangi hakk\u0131 istedi\u011finizi belirtin<\/strong><\/p>\n

Onar\u0131m m\u0131, de\u011fi\u015fim mi, iade mi? Se\u00e7im sizindir ve sat\u0131c\u0131 tercihinizi yerine getirmekle y\u00fck\u00fcml\u00fcd\u00fcr (m.11\/1).<\/p>\n<\/div>\n<\/div>\n

\n
3<\/div>\n
Servis teslim belgesini al\u0131n<\/strong><\/p>\n

Servis, teslim ald\u0131\u011f\u0131na dair belge d\u00fczenlemek zorundad\u0131r. Belgesiz teslim etmeyin.<\/p>\n<\/div>\n<\/div>\n

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4<\/div>\n
S\u00fcreyi takip edin<\/strong><\/p>\n

20 i\u015f g\u00fcn\u00fc (ara\u00e7ta 45) doldu\u011funda di\u011fer se\u00e7imlik haklar\u0131n\u0131z do\u011far. Takvimi ba\u015ftan not edin.<\/p>\n<\/div>\n<\/div>\n

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5<\/div>\n
S\u00fcre a\u015f\u0131l\u0131rsa yaz\u0131l\u0131 talep g\u00f6nderin<\/strong><\/p>\n

6502 m.56\/3’e dayanarak de\u011fi\u015fim veya bedel iadesi isteyin; kanun sat\u0131c\u0131n\u0131n reddedemeyece\u011fini a\u00e7\u0131k\u00e7a s\u00f6yler.<\/p>\n<\/div>\n<\/div>\n

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6<\/div>\n
Sonu\u00e7 alamazsan\u0131z hakem heyeti<\/strong><\/p>\n

2026’da 186.000 TL alt\u0131ndaki<\/strong> uyu\u015fmazl\u0131klarda ba\u015fvuru zorunlu ve \u00fccretsizdir; e-Devlet \u00fczerinden T\u00dcB\u0130S ile yap\u0131l\u0131r. S\u00fcre\u00e7: iade ve cayma hakk\u0131 rehberi<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

S\u0131k sorulan sorular<\/h2>\n
\n
\nGaranti s\u00fcresi ne zaman ba\u015flar ve ne kadard\u0131r?<\/summary>\n

Garanti s\u00fcresi mal\u0131n t\u00fcketiciye teslim tarihinden<\/strong> itibaren ba\u015flar ve asgari iki y\u0131ld\u0131r<\/strong>. Bu bir alt s\u0131n\u0131rd\u0131r; marka daha uzun s\u00fcre verebilir ama daha k\u0131sa veremez. Baz\u0131 \u00fcr\u00fcnlerde farkl\u0131 \u00f6l\u00e7\u00fc birimleri de kullan\u0131labilir: Ticaret Bakanl\u0131\u011f\u0131 \u00f6rnek olarak otomobillerde 2 y\u0131l veya 60.000 km, projeksiyon cihazlar\u0131nda 2 y\u0131l veya 5.000 saat belirtir; bu \u00fcr\u00fcnlerde hangisi \u00f6nce dolarsa garanti orada sona erer.<\/p>\n<\/details>\n

\nFatura garanti belgesi yerine ge\u00e7er mi?<\/summary>\n

Hay\u0131r. Ticaret Bakanl\u0131\u011f\u0131’n\u0131n ifadesi a\u00e7\u0131kt\u0131r: mala ili\u015fkin d\u00fczenlenen fatura ve fi\u015f gibi belgeler garanti belgesi yerine ge\u00e7mez. \u00dcretici ve ithalat\u00e7\u0131lar belirlenen \u00fcr\u00fcn listesindeki kullan\u0131lmam\u0131\u015f mallar i\u00e7in garanti belgesi haz\u0131rlamakla, sat\u0131c\u0131lar da bu belgeyi t\u00fcketiciye vermekle y\u00fck\u00fcml\u00fcd\u00fcr. Belge verilmiyorsa bunu sat\u0131n alma an\u0131nda talep edin.<\/p>\n<\/details>\n

\nServis \u00fcr\u00fcn\u00fc ka\u00e7 i\u015f g\u00fcn\u00fc i\u00e7inde teslim etmek zorunda?<\/summary>\n

Azami tamir s\u00fcresi, otomobil, kamyonet, motosiklet, ATV, motorlu bisiklet, scooter, deniz motosikleti, yat, kar motosikleti ve karavanlarda 45 i\u015f g\u00fcn\u00fc<\/strong>; di\u011fer t\u00fcm \u00fcr\u00fcnlerde 20 i\u015f g\u00fcn\u00fc<\/strong>d\u00fcr. S\u00fcre, \u00fcr\u00fcn garanti kapsam\u0131ndaysa ar\u0131za bildirimi tarihinde<\/strong>, garanti d\u0131\u015f\u0131ndaysa servise teslim tarihinde<\/strong> ba\u015flar.<\/p>\n<\/details>\n

\nTamir s\u00fcresi a\u015f\u0131l\u0131rsa ne yapabilirim?<\/summary>\n

Onar\u0131m hakk\u0131n\u0131 kullanm\u0131\u015fsan\u0131z ve azami tamir s\u00fcresi a\u015f\u0131lm\u0131\u015fsa, 6502 say\u0131l\u0131 Kanun m.56\/3 uyar\u0131nca di\u011fer se\u00e7imlik haklar\u0131n\u0131za ge\u00e7ebilirsiniz: s\u00f6zle\u015fmeden d\u00f6nme (bedel iadesi), bedelden indirim veya ay\u0131ps\u0131z misliyle de\u011fi\u015fim. Kanun ayr\u0131ca \u015funu s\u00f6yler: “Sat\u0131c\u0131 t\u00fcketicinin talebini reddedemez.”<\/strong> Talep yerine getirilmezse sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 m\u00fcteselsilen sorumludur.<\/p>\n<\/details>\n

\n\u00dcr\u00fcn onar\u0131mdan sonra tekrar bozuldu, de\u011fi\u015fim isteyebilir miyim?<\/summary>\n

Evet. Onar\u0131m hakk\u0131n\u0131 kulland\u0131ysan\u0131z ve mal garanti s\u00fcresi i\u00e7inde tekrar ar\u0131zalanm\u0131\u015fsa<\/strong>, 6502 m.56\/3 uyar\u0131nca di\u011fer se\u00e7imlik haklar\u0131n\u0131z\u0131 kullanabilirsiniz \u2014 de\u011fi\u015fim, bedel iadesi veya bedelden indirim. Ayn\u0131 hak, tamirin m\u00fcmk\u00fcn olmad\u0131\u011f\u0131n\u0131n anla\u015f\u0131lmas\u0131 h\u00e2linde de do\u011far. Sat\u0131c\u0131 bu talebi reddedemez.<\/p>\n<\/details>\n

\nServis “kullan\u0131c\u0131 hatas\u0131” diyor, ne yapmal\u0131y\u0131m?<\/summary>\n

\u00dcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren ilk 6 ay i\u00e7indeyseniz<\/strong> ispat y\u00fck\u00fc sizde de\u011fil sat\u0131c\u0131dad\u0131r: 6502 m.10\/1’e g\u00f6re bu s\u00fcre i\u00e7inde ortaya \u00e7\u0131kan ay\u0131plar\u0131n teslim tarihinde var oldu\u011fu kabul edilir ve mal\u0131n ay\u0131pl\u0131 olmad\u0131\u011f\u0131n\u0131 ispat sat\u0131c\u0131ya d\u00fc\u015fer. Bu karine yaln\u0131zca mal\u0131n veya ay\u0131b\u0131n niteli\u011fiyle ba\u011fda\u015fmad\u0131\u011f\u0131nda uygulanmaz. \u0130ddiay\u0131 yaz\u0131l\u0131 olarak isteyin ve karineyi hat\u0131rlat\u0131n.<\/p>\n<\/details>\n

\nKullan\u0131m hatas\u0131 ne demek, garantiyi bozar m\u0131?<\/summary>\n

Ticaret Bakanl\u0131\u011f\u0131’n\u0131n tan\u0131m\u0131yla kullan\u0131m hatas\u0131, t\u00fcketicinin \u00fcr\u00fcn\u00fc tan\u0131tma ve kullanma k\u0131lavuzunda yer alan hususlara ayk\u0131r\u0131 olarak kullanmas\u0131<\/strong>d\u0131r ve bu durumda \u00fccretsiz onar\u0131m hakk\u0131 kullan\u0131lamaz. Pratikte suya d\u00fc\u015f\u00fcrme, darbe, uygun olmayan voltaj veya yetkisiz serviste a\u00e7t\u0131rma gibi h\u00e2lleri kapsar. Yine de ilk 6 ay i\u00e7inde bu iddian\u0131n ispat\u0131 sat\u0131c\u0131dad\u0131r.<\/p>\n<\/details>\n

\nServise verirken hangi belgeyi almal\u0131y\u0131m?<\/summary>\n

Servis istasyonu, kendisine teslim edilen ar\u0131zal\u0131 mallar i\u00e7in mal\u0131n teslim al\u0131nd\u0131\u011f\u0131na dair belge d\u00fczenlemek zorundad\u0131r<\/strong> (kargoyla g\u00f6nderilenler hari\u00e7). Bu belgeyi mutlaka isteyin ve saklay\u0131n; azami tamir s\u00fcresinin hesab\u0131 ve sonraki t\u00fcm ba\u015fvurular\u0131n\u0131z bu tarihe dayan\u0131r. Belge verilmeden \u00fcr\u00fcn\u00fc b\u0131rakmay\u0131n.<\/p>\n<\/details>\n

\nGaranti bitti, hi\u00e7bir hakk\u0131m kalmad\u0131 m\u0131?<\/summary>\n

Hay\u0131r. Garanti s\u00fcresi ile ay\u0131pl\u0131 maldan sorumluluk zamana\u015f\u0131m\u0131 farkl\u0131 kavramlard\u0131r. 6502 m.12’ye g\u00f6re ay\u0131pl\u0131 maldan sorumluluk, ay\u0131p sonradan ortaya \u00e7\u0131km\u0131\u015f olsa bile mal\u0131n teslim tarihinden itibaren iki y\u0131ll\u0131k zamana\u015f\u0131m\u0131na<\/strong> tabidir (konut ve tatil ama\u00e7l\u0131 ta\u015f\u0131nmazlarda be\u015f y\u0131l). Ayr\u0131ca ay\u0131p a\u011f\u0131r kusur ya da hile ile gizlenmi\u015fse zamana\u015f\u0131m\u0131 h\u00fck\u00fcmleri uygulanmaz<\/strong>.<\/p>\n<\/details>\n

\nOnar\u0131m\u0131 sat\u0131c\u0131dan m\u0131, \u00fcreticiden mi istemeliyim?<\/summary>\n

\u0130kisinden de isteyebilirsiniz. 6502 m.11\/2’ye g\u00f6re \u00fccretsiz onar\u0131m ve mal\u0131n ay\u0131ps\u0131z misliyle de\u011fi\u015ftirilmesi haklar\u0131 \u00fcretici veya ithalat\u00e7\u0131ya kar\u015f\u0131 da<\/strong> kullan\u0131labilir ve bu haklar\u0131n yerine getirilmesi konusunda sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 m\u00fcteselsilen sorumludur<\/strong>. Yani sat\u0131c\u0131 “ben sadece sat\u0131yorum” diyerek sizi savu\u015fturamaz.<\/p>\n<\/details>\n

\nOnar\u0131m masraflar\u0131n\u0131 kim \u00f6der?<\/summary>\n

Se\u00e7ti\u011finiz hakk\u0131 yerine getiren taraf. 6502 m.11\/6’ya g\u00f6re se\u00e7imlik haklar\u0131n kullan\u0131lmas\u0131 nedeniyle ortaya \u00e7\u0131kan t\u00fcm masraflar, t\u00fcketicinin se\u00e7ti\u011fi hakk\u0131 yerine getiren taraf\u00e7a kar\u015f\u0131lan\u0131r. \u00dccretsiz onar\u0131mda kargo, i\u015f\u00e7ilik ve par\u00e7a d\u00e2hil masraflar sat\u0131c\u0131ya aittir. Ayr\u0131ca T\u00fcrk Bor\u00e7lar Kanunu h\u00fck\u00fcmleri uyar\u0131nca tazminat da talep edebilirsiniz.<\/p>\n<\/details>\n

\nGaranti bittikten sonra yedek par\u00e7a bulunur mu?<\/summary>\n

\u00dcretici ve ithalat\u00e7\u0131lar, \u00fcr\u00fcn\u00fcn Bakanl\u0131k\u00e7a belirlenen kullan\u0131m \u00f6mr\u00fc boyunca<\/strong> yedek par\u00e7a sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr. Yani garanti s\u00fcresinin bitmesi, par\u00e7a temininin de bitti\u011fi anlam\u0131na gelmez. Uzun \u00f6m\u00fcrl\u00fc kullanmay\u0131 planlad\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerde markan\u0131n T\u00fcrkiye’deki yetkili servis a\u011f\u0131n\u0131n yayg\u0131nl\u0131\u011f\u0131n\u0131 sat\u0131n alma kriteri olarak de\u011ferlendirmenizi \u00f6neririz.<\/p>\n<\/details>\n

\n\u0130kinci el \u00fcr\u00fcnde garanti var m\u0131?<\/summary>\n

Klasik ikinci el sat\u0131\u015fta \u00fcreticinin garanti belgesi devam ediyorsa ondan yararlan\u0131l\u0131r; ayr\u0131ca 6502 m.12\/2’ye g\u00f6re ikinci el sat\u0131\u015flarda sat\u0131c\u0131n\u0131n ay\u0131pl\u0131 maldan sorumlulu\u011fu bir y\u0131ldan az olamaz<\/strong> (konut ve tatil ama\u00e7l\u0131 ta\u015f\u0131nmazlarda \u00fc\u00e7 y\u0131l). Sertifikal\u0131 yenilenmi\u015f \u00fcr\u00fcnlerde<\/strong> ise ayr\u0131 bir rejim vard\u0131r ve 1 y\u0131l garanti zorunludur<\/strong> \u2014 ayr\u0131nt\u0131lar i\u00e7in yenilenmi\u015f \u00fcr\u00fcn rehberimize<\/a> bak\u0131n.<\/p>\n<\/details>\n

\nSat\u0131c\u0131 hakk\u0131m\u0131 vermiyor, nereye ba\u015fvuray\u0131m?<\/summary>\n

\u00d6nce sat\u0131c\u0131ya yaz\u0131l\u0131 ba\u015fvurun ve talebinizi net belirtin. Sonu\u00e7 alamazsan\u0131z T\u00fcketici Hakem Heyeti’ne ba\u015fvurun: 2026’da 186.000 TL’nin alt\u0131ndaki<\/strong> uyu\u015fmazl\u0131klarda ba\u015fvuru zorunlu ve \u00fccretsizdir, e-Devlet \u00fczerinden T\u00dcB\u0130S ile yap\u0131l\u0131r. Bu tutar\u0131n \u00fczerindeki uyu\u015fmazl\u0131klarda t\u00fcketici mahkemesine gidilir ve dava a\u00e7madan \u00f6nce arabulucuya ba\u015fvurmak dava \u015fart\u0131d\u0131r.<\/p>\n<\/details>\n<\/div>\n

Kaynaklar<\/h3>\n