{"id":149,"date":"2026-08-04T05:21:46","date_gmt":"2026-08-04T02:21:46","guid":{"rendered":"https:\/\/blog.papagan.com\/tr\/kargo-gelmedi-hasarli-geldi-ne-yapmali\/"},"modified":"2026-08-04T05:21:46","modified_gmt":"2026-08-04T02:21:46","slug":"kargo-gelmedi-hasarli-geldi-ne-yapmali","status":"publish","type":"post","link":"https:\/\/blog.papagan.com\/tr\/kargo-gelmedi-hasarli-geldi-ne-yapmali\/","title":{"rendered":"Kargo Gelmedi, Hasarl\u0131 Geldi: Kim Sorumlu ve Nereye \u015eik\u00e2yet Edilir? (2026 Rehberi)"},"content":{"rendered":"<div class=\"ppgn-kg\">\n<p class=\"ppgn-kg-lead\">Sipari\u015f verdiniz ve kargo gelmiyor. Ya da geldi \u2014 kutu ezik, \u00fcr\u00fcn k\u0131r\u0131k, i\u00e7inden ba\u015fka bir \u015fey \u00e7\u0131kt\u0131. Bu noktada \u00e7o\u011fu ki\u015fi <strong>kargo \u015firketiyle u\u011fra\u015fmaya ba\u015flar ve haftalarca sonu\u00e7 alamaz.<\/strong> Oysa mevzuat bu konuda \u00e7ok net: muhatab\u0131n\u0131z \u00e7o\u011fu durumda kargo \u015firketi de\u011fil, <strong>sat\u0131c\u0131d\u0131r<\/strong>. Bu rehberde kimin neyden sorumlu oldu\u011funu, hangi s\u00fcreleri beklemeniz gerekti\u011fini ve hangi kap\u0131ya hangi s\u0131rayla gidece\u011finizi anlat\u0131yoruz.<\/p>\n<p><strong>K\u0131sa cevap:<\/strong> Mal, size teslim edilene kadar olu\u015fan <strong>kay\u0131p ve hasardan sat\u0131c\u0131 sorumludur<\/strong> \u2014 kargo \u015firketi de\u011fil. Teslimat s\u00fcresi <strong>her h\u00e2l\u00fck\u00e2rda 30 g\u00fcn\u00fc a\u015famaz<\/strong>; a\u015farsa s\u00f6zle\u015fmeyi feshedip paran\u0131z\u0131 <strong>kanuni faiziyle<\/strong> geri isteyebilirsiniz. Sat\u0131c\u0131 \u00e7\u00f6z\u00fcm \u00fcretmiyorsa T\u00fcketici Hakem Heyeti&#8217;ne; kargo firmas\u0131n\u0131n kendi hizmet kusuru i\u00e7in <strong>BTK&#8217;n\u0131n t\u00fcketici \u015fik\u00e2yet sistemine<\/strong> ba\u015fvurun.<\/p>\n<div class=\"ppgn-kg-nums\">\n<div class=\"ppgn-kg-num\"><b>30 g\u00fcn<\/b><span>Azami teslim s\u00fcresi<\/span><\/div>\n<div class=\"ppgn-kg-num\"><b>Sat\u0131c\u0131<\/b><span>Kargodaki hasar\u0131n sorumlusu<\/span><\/div>\n<div class=\"ppgn-kg-num\"><b>14 g\u00fcn<\/b><span>Fesihte para iadesi (+faiz)<\/span><\/div>\n<div class=\"ppgn-kg-num\"><b>15 g\u00fcn<\/b><span>BTK \u015fik\u00e2yetine cevap s\u00fcresi<\/span><\/div>\n<\/div>\n<h2 id=\"kim-sorumlu\">Kargoda hasar veya kay\u0131p: kim sorumlu?<\/h2>\n<p><strong>Bu rehberin en \u00f6nemli maddesi budur.<\/strong> Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin 17. maddesine g\u00f6re <strong>sat\u0131c\u0131, mal\u0131n t\u00fcketiciye veya t\u00fcketicinin belirledi\u011fi \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye teslimine kadar olu\u015fan kay\u0131p ve hasardan sorumludur<\/strong>. Yani \u00fcr\u00fcn kargoda kaybolduysa, ezildiyse veya k\u0131r\u0131ld\u0131ysa bu <em>sizinle sat\u0131c\u0131 aras\u0131ndaki<\/em> bir meseledir; sat\u0131c\u0131n\u0131n kargo firmas\u0131yla ya\u015fad\u0131\u011f\u0131 sorun sizi ilgilendirmez.<\/p>\n<div class=\"ppgn-kg-tip\">\n<strong>Pratik sonu\u00e7:<\/strong> Kargo firmas\u0131n\u0131n \u00e7a\u011fr\u0131 merkezinde saatler ge\u00e7irmeyin. Sat\u0131c\u0131ya yaz\u0131l\u0131 olarak ba\u015fvurun ve \u015funu talep edin: <strong>\u00fcr\u00fcn\u00fcn yenisinin g\u00f6nderilmesi<\/strong> veya <strong>bedelin iadesi<\/strong>. Sat\u0131c\u0131 sizi kargo firmas\u0131na y\u00f6nlendirirse, bu y\u00f6nlendirmenin mevzuata dayana\u011f\u0131 yoktur \u2014 Y\u00f6netmelik m.17&#8217;ye dayand\u0131\u011f\u0131n\u0131z\u0131 yaz\u0131l\u0131 olarak belirtin.\n<\/div>\n<p>Kural\u0131n <strong>tek istisnas\u0131<\/strong> \u015fudur: siz \u00f6zellikle sat\u0131c\u0131n\u0131n belirledi\u011fi ta\u015f\u0131y\u0131c\u0131 <em>d\u0131\u015f\u0131nda<\/em> bir kargo firmas\u0131yla g\u00f6nderilmesini istediyseniz, \u00fcr\u00fcn\u00fcn o ta\u015f\u0131y\u0131c\u0131ya tesliminden sonras\u0131 sat\u0131c\u0131n\u0131n sorumlulu\u011funda de\u011fildir. Buna kar\u015f\u0131l\u0131k sat\u0131c\u0131 size <strong>alternatif ta\u015f\u0131y\u0131c\u0131lar sunmu\u015f<\/strong> ve siz onlardan birini se\u00e7mi\u015fseniz, sorumluluk yine sat\u0131c\u0131dad\u0131r.<\/p>\n<div class=\"ppgn-kg-tablewrap\">\n<table class=\"ppgn-kg-table\">\n<thead>\n<tr>\n<th>Durum<\/th>\n<th>Sorumlu kim?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u00dcr\u00fcn kargoda kayboldu \/ hasar g\u00f6rd\u00fc (normal sipari\u015f)<\/td>\n<td class=\"ok\"><strong>Sat\u0131c\u0131<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Sat\u0131c\u0131 birka\u00e7 kargo se\u00e7ene\u011fi sundu, siz birini se\u00e7tiniz<\/td>\n<td class=\"ok\"><strong>Sat\u0131c\u0131<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Siz \u00f6zel olarak farkl\u0131 bir kargo firmas\u0131 talep ettiniz<\/td>\n<td class=\"no\">Ta\u015f\u0131y\u0131c\u0131ya teslimden sonras\u0131 <strong>sat\u0131c\u0131n\u0131n sorumlulu\u011funda de\u011fil<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Kargo firmas\u0131n\u0131n kendi hizmet kusuru (gecikme, kaba davran\u0131\u015f, teslim etmeden &#8220;adreste bulunamad\u0131&#8221; yazmas\u0131)<\/td>\n<td class=\"mid\">Kargo firmas\u0131 \u2014 <strong>BTK \u015fik\u00e2yeti<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2 id=\"sure\">Kargo ka\u00e7 g\u00fcnde gelmek zorunda?<\/h2>\n<p><strong>Yasal \u00fcst s\u0131n\u0131r 30 g\u00fcnd\u00fcr.<\/strong> Y\u00f6netmeli\u011fin 16. maddesi, sat\u0131c\u0131n\u0131n sipari\u015fin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren taahh\u00fct etti\u011fi s\u00fcre i\u00e7inde edimini yerine getirmesi gerekti\u011fini; ki\u015fiye \u00f6zel haz\u0131rlanan mallar hari\u00e7 <strong>mal sat\u0131\u015flar\u0131nda bu s\u00fcrenin her h\u00e2l\u00fck\u00e2rda otuz g\u00fcn\u00fc ge\u00e7emeyece\u011fini<\/strong> d\u00fczenler.<\/p>\n<p>Burada iki s\u00fcre vard\u0131r ve kar\u0131\u015ft\u0131r\u0131lmamal\u0131d\u0131r:<\/p>\n<ul>\n<li><strong>Sat\u0131c\u0131n\u0131n taahh\u00fct etti\u011fi s\u00fcre:<\/strong> \u00dcr\u00fcn sayfas\u0131nda &#8220;2-4 i\u015f g\u00fcn\u00fc&#8221; yaz\u0131yorsa ba\u011flay\u0131c\u0131 olan budur.<\/li>\n<li><strong>Yasal tavan:<\/strong> Taahh\u00fct ne olursa olsun 30 g\u00fcn\u00fc a\u015famaz.<\/li>\n<\/ul>\n<p>S\u00fcre a\u015f\u0131l\u0131rsa <strong>s\u00f6zle\u015fmeyi feshedebilirsiniz<\/strong>. Fesih h\u00e2linde sat\u0131c\u0131, varsa teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri, fesih bildiriminin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren <strong>14 g\u00fcn i\u00e7inde ve 3095 say\u0131l\u0131 Kanun&#8217;a g\u00f6re belirlenen kanuni faiziyle birlikte<\/strong> geri \u00f6demek zorundad\u0131r.<\/p>\n<div class=\"ppgn-kg-case\">\n<span class=\"ppgn-kg-case-h\">\u00d6RNEK<\/span><\/p>\n<p>1 Temmuz&#8217;da sipari\u015f verdiniz, \u00fcr\u00fcn sayfas\u0131nda &#8220;3-5 i\u015f g\u00fcn\u00fc&#8221; yaz\u0131yordu. 20 Temmuz&#8217;da h\u00e2l\u00e2 kargoya verilmedi. <b>Taahh\u00fct edilen s\u00fcre \u00e7oktan a\u015f\u0131ld\u0131<\/b>; beklemek zorunda de\u011filsiniz. Yaz\u0131l\u0131 fesih bildirimi g\u00f6nderin. Sat\u0131c\u0131n\u0131n paray\u0131 iade etmesi i\u00e7in son g\u00fcn, bildiriminizin ula\u015ft\u0131\u011f\u0131 tarihten <b>14 g\u00fcn sonras\u0131d\u0131r<\/b> \u2014 \u00fcstelik kanuni faiziyle.<\/p>\n<\/div>\n<h2>&#8220;Stokta kalmam\u0131\u015f&#8221; denilerek sipari\u015f iptal edilirse<\/h2>\n<p>Kampanya d\u00f6nemlerinin klasik sorunudur ve mevzuattaki kar\u015f\u0131l\u0131\u011f\u0131 \u00e7ok nettir:<\/p>\n<div class=\"ppgn-kg-law\">\n<p>&#8220;&#8230; sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n &#8230; bu durumu \u00f6\u011frendi\u011fi tarihten itibaren \u00fc\u00e7 g\u00fcn i\u00e7inde t\u00fcketiciye yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile bildirmesi ve varsa teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri bildirim tarihinden itibaren en ge\u00e7 on d\u00f6rt g\u00fcn i\u00e7inde iade etmesi zorunludur. <strong>Mal\u0131n stokta bulunmamas\u0131 durumu, mal ediminin yerine getirilmesinin imk\u00e2ns\u0131zla\u015fmas\u0131 olarak kabul edilmez.<\/strong>&#8221;<\/p>\n<p><cite>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, Madde 16\/4<\/cite>\n<\/div>\n<p>Son c\u00fcmle kritiktir: <strong>&#8220;stok bitti&#8221; mevzuat bak\u0131m\u0131ndan ge\u00e7erli bir iptal gerek\u00e7esi de\u011fildir.<\/strong> S\u00f6zle\u015fme kurulduysa sat\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc do\u011fmu\u015ftur. \u00d6zellikle &#8220;fiyat\u0131 yanl\u0131\u015f girmi\u015fiz&#8221; veya &#8220;stok t\u00fckendi&#8221; denilerek tek tarafl\u0131 iptal edilen kampanya sipari\u015flerinde bu maddeye dayanabilirsiniz.<\/p>\n<h2 id=\"teslim-alirken\">Paketi teslim al\u0131rken: 4 kritik dakika<\/h2>\n<p>Bir sorun varsa <strong>onu en kolay ispat edebilece\u011finiz an, kargonun elinizde oldu\u011fu and\u0131r.<\/strong> Sonras\u0131nda ispat y\u00fck\u00fc a\u011f\u0131rla\u015f\u0131r.<\/p>\n<div class=\"ppgn-kg-steps\">\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">1<\/div>\n<div><strong>\u0130mzalamadan \u00f6nce paketin d\u0131\u015f\u0131n\u0131 inceleyin<\/strong><\/p>\n<p>Ezik, y\u0131rt\u0131k, \u0131slakl\u0131k, a\u00e7\u0131l\u0131p yeniden bantlanm\u0131\u015f izi var m\u0131? Koli band\u0131 sat\u0131c\u0131n\u0131n kendi band\u0131 m\u0131, yoksa farkl\u0131 bir bant m\u0131? \u015e\u00fcpheliyse imzalamadan \u00f6nce durun.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">2<\/div>\n<div><strong>Hasar varsa TUTANAK tutturun<\/strong><\/p>\n<p>Bu, s\u00fcrecin en belirleyici ad\u0131m\u0131d\u0131r. Kargo g\u00f6revlisinden <strong>hasar tespit tutana\u011f\u0131<\/strong> d\u00fczenlenmesini isteyin ve bir n\u00fcshas\u0131n\u0131 al\u0131n. &#8220;Sonra arars\u0131n\u0131z&#8221; ile ge\u00e7i\u015ftirilmesine izin vermeyin; tutanaks\u0131z hasar iddias\u0131n\u0131 ispatlamak \u00e7ok zorla\u015f\u0131r.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">3<\/div>\n<div><strong>A\u00e7arken video \u00e7ekin<\/strong><\/p>\n<p>Kapal\u0131 paketten ba\u015flay\u0131p \u00fcr\u00fcn\u00fc \u00e7\u0131karana kadar kesintisiz tek \u00e7ekim yap\u0131n; kargo etiketi g\u00f6r\u00fcns\u00fcn. Eksik veya yanl\u0131\u015f \u00fcr\u00fcn \u00e7\u0131karsa elinizdeki en g\u00fc\u00e7l\u00fc kan\u0131t budur ve maliyeti s\u0131f\u0131rd\u0131r.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">4<\/div>\n<div><strong>Ayn\u0131 g\u00fcn sat\u0131c\u0131ya yaz\u0131l\u0131 bildirin<\/strong><\/p>\n<p>Foto\u011fraf, video ve varsa tutanakla birlikte sat\u0131c\u0131ya yaz\u0131l\u0131 ba\u015fvurun. Telefonla de\u011fil \u2014 yaz\u0131l\u0131 kanaldan, kayd\u0131 kalacak \u015fekilde.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-warn\">\n<strong>S\u0131k yap\u0131lan hata:<\/strong> Hasarl\u0131 paketi &#8220;nas\u0131lsa iade ederim&#8221; diyerek <strong>tutanaks\u0131z teslim almak<\/strong>. Tutanak yoksa sat\u0131c\u0131 da kargo firmas\u0131 da hasar\u0131n teslimattan sonra olu\u015ftu\u011funu ileri s\u00fcrebilir. D\u00f6rt dakikal\u0131k bir i\u015flem, haftalarca s\u00fcrecek bir tart\u0131\u015fmay\u0131 ba\u015ftan bitirir.\n<\/div>\n<h2>Kap\u0131da \u00f6demede paketi a\u00e7abilir miyim?<\/h2>\n<p>Uygulamada bu, kargo firmas\u0131n\u0131n ve sat\u0131c\u0131n\u0131n politikas\u0131na g\u00f6re de\u011fi\u015fir; bir\u00e7ok firmada <strong>\u00f6deme yap\u0131lmadan paketin a\u00e7\u0131lmas\u0131na izin verilmez<\/strong>. Yasal olarak &#8220;\u00f6demeden a\u00e7ma hakk\u0131&#8221; veren genel bir d\u00fczenleme bulunmad\u0131\u011f\u0131 i\u00e7in, bu noktada kendinizi koruman\u0131n yolu prosed\u00fcrden ge\u00e7er.<\/p>\n<p>Pratik yakla\u015f\u0131m: paketin <strong>d\u0131\u015f g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc \u00f6demeden \u00f6nce<\/strong> inceleyin (ezik, a\u00e7\u0131lm\u0131\u015f bant, a\u011f\u0131rl\u0131k tuhafl\u0131\u011f\u0131). \u015e\u00fcpheliyse <strong>teslim almay\u0131 reddedin<\/strong> \u2014 reddetti\u011finiz g\u00f6nderi sat\u0131c\u0131ya geri d\u00f6ner ve \u00f6deme yapmam\u0131\u015f olursunuz. Teslim ald\u0131ysan\u0131z yukar\u0131daki video ad\u0131m\u0131n\u0131 uygulay\u0131n; paketten yanl\u0131\u015f veya eksik \u00fcr\u00fcn \u00e7\u0131karsa video ve kargo etiketi birlikte g\u00fc\u00e7l\u00fc bir dosya olu\u015fturur.<\/p>\n<h2 id=\"btk\">Kargo firmas\u0131n\u0131 nereye \u015fik\u00e2yet edeceksiniz? BTK<\/h2>\n<p>Buraya kadar anlatt\u0131\u011f\u0131m\u0131z haklar <strong>sat\u0131c\u0131ya<\/strong> kar\u015f\u0131d\u0131r. Ama sorun do\u011frudan kargo firmas\u0131n\u0131n hizmetinden kaynaklan\u0131yorsa \u2014 teslim edilmedi\u011fi h\u00e2lde &#8220;adreste bulunamad\u0131&#8221; yaz\u0131lmas\u0131, s\u00fcrekli gecikme, \u015fubede kaybolan g\u00f6nderi, g\u00f6revlinin tavr\u0131 \u2014 muhatap de\u011fi\u015fir.<\/p>\n<p>Posta ve kargo hizmetleri <strong>6475 say\u0131l\u0131 Posta Hizmetleri Kanunu<\/strong> kapsam\u0131ndad\u0131r ve d\u00fczenleyici kurum <strong>Bilgi Teknolojileri ve \u0130leti\u015fim Kurumu&#8217;dur (BTK)<\/strong>.<\/p>\n<div class=\"ppgn-kg-steps\">\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">1<\/div>\n<div><strong>\u00d6nce kargo firmas\u0131n\u0131n kendi sistemine ba\u015fvurun<\/strong><\/p>\n<p>Hizmet sa\u011flay\u0131c\u0131lar, \u015fik\u00e2yetlerin al\u0131n\u0131p cevaplanabilece\u011fi bir sistem kurmakla y\u00fck\u00fcml\u00fcd\u00fcr. Buradan iletilen \u015fik\u00e2yetler <strong>en ge\u00e7 15 g\u00fcn i\u00e7inde<\/strong> \u00e7\u00f6z\u00fcmlenir. Ba\u015fvuru numaran\u0131z\u0131 saklay\u0131n.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">2<\/div>\n<div><strong>Sonu\u00e7 alamazsan\u0131z BTK&#8217;ya ta\u015f\u0131y\u0131n<\/strong><\/p>\n<p>BTK&#8217;n\u0131n t\u00fcketici \u015fik\u00e2yet sistemi: <a href=\"https:\/\/tuketicisikayet.btk.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">tuketicisikayet.btk.gov.tr<\/a>. Firmaya yapt\u0131\u011f\u0131n\u0131z ilk ba\u015fvurunun numaras\u0131n\u0131 ve yaz\u0131\u015fmalar\u0131 ekleyin.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">3<\/div>\n<div><strong>Telefonla bilgi: 120<\/strong><\/p>\n<p>BTK Bilgi ve \u0130hbar Merkezi&#8217;ne <strong>120<\/strong> numaral\u0131 hattan ula\u015fabilirsiniz. T\u00fcketici bilgilendirme sayfas\u0131: <a href=\"https:\/\/tuketici.btk.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">tuketici.btk.gov.tr<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"ppgn-kg-note\">BTK \u015fik\u00e2yeti <strong>hizmet kusuru<\/strong> i\u00e7indir; \u00fcr\u00fcn bedelinin tazmini i\u00e7in ayr\u0131ca t\u00fcketici yoluna (sat\u0131c\u0131ya ba\u015fvuru \u2192 T\u00fcketici Hakem Heyeti) gitmeniz gerekebilir. \u0130kisi birbirinin alternatifi de\u011fil, tamamlay\u0131c\u0131s\u0131d\u0131r.<\/p>\n<h2>Kaybolan kargoda tazminat nas\u0131l i\u015fler?<\/h2>\n<p>6475 say\u0131l\u0131 Posta Hizmetleri Kanunu, g\u00f6nderinin kayb\u0131, \u00e7al\u0131nmas\u0131 veya hasara u\u011framas\u0131 h\u00e2linde <strong>g\u00f6nderici taraf\u0131ndan kabulde beyan edilen de\u011fere kadar tazminat istenebilen<\/strong> g\u00f6nderiyi &#8220;de\u011fer konulmu\u015f veya sigortal\u0131 g\u00f6nderi&#8221; olarak tan\u0131mlar.<\/p>\n<p>Pratikte bunun anlam\u0131 \u015fudur: <strong>g\u00f6nderinin beyan edilen de\u011feri, alabilece\u011finiz tazminat\u0131n tavan\u0131n\u0131 belirler.<\/strong> Y\u00fcksek de\u011ferli bir \u00fcr\u00fcn g\u00f6nderiliyorsa de\u011fer beyan\u0131 yap\u0131lmas\u0131 ve gerekiyorsa sigortalanmas\u0131 \u00f6nemlidir \u2014 ama bunu yapan taraf <em>g\u00f6nderici<\/em>, yani sat\u0131c\u0131d\u0131r.<\/p>\n<p>Bu y\u00fczden al\u0131c\u0131 olarak sizin yolunuz yine sat\u0131c\u0131dan ge\u00e7er: Y\u00f6netmelik m.17 gere\u011fi teslimata kadarki kay\u0131ptan sat\u0131c\u0131 sorumludur; sat\u0131c\u0131n\u0131n kargo firmas\u0131ndan tazminat al\u0131p alamamas\u0131 <strong>onun sorunudur<\/strong>, sizin talebinizi geciktirmesinin gerek\u00e7esi olamaz. Kargo firmas\u0131 zarar\u0131 kar\u015f\u0131lamazsa, \u00fcr\u00fcn\u00fcn de\u011ferine g\u00f6re <strong>t\u00fcketici hakem heyetlerine veya t\u00fcketici mahkemelerine<\/strong> ba\u015fvurulabilir.<\/p>\n<h2 id=\"ne-yapmali\">Ad\u0131m ad\u0131m: kargo gelmedi, ne yapmal\u0131y\u0131m?<\/h2>\n<div class=\"ppgn-kg-steps\">\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">1<\/div>\n<div><strong>Takip numaras\u0131n\u0131 ve durumu kontrol edin<\/strong><\/p>\n<p>&#8220;\u015eubeye teslim edildi&#8221;, &#8220;da\u011f\u0131t\u0131mda&#8221;, &#8220;adreste bulunamad\u0131&#8221; gibi kay\u0131tlar\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc al\u0131n. Kargo takip ge\u00e7mi\u015fi sonradan de\u011fi\u015febilir; bug\u00fcn kaydedin.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">2<\/div>\n<div><strong>Sat\u0131c\u0131ya yaz\u0131l\u0131 ba\u015fvurun<\/strong><\/p>\n<p>Sipari\u015f numaras\u0131yla birlikte, teslimat\u0131n ger\u00e7ekle\u015fmedi\u011fini bildirin ve <strong>net bir talep<\/strong> yaz\u0131n: yeniden g\u00f6nderim mi, iade mi istiyorsunuz? Taahh\u00fct edilen s\u00fcre a\u015f\u0131ld\u0131ysa bunu da belirtin.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">3<\/div>\n<div><strong>S\u00fcre a\u015f\u0131ld\u0131ysa s\u00f6zle\u015fmeyi feshedin<\/strong><\/p>\n<p>Yaz\u0131l\u0131 fesih bildirimi g\u00f6nderin. Sat\u0131c\u0131, teslimat masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demeyi <strong>14 g\u00fcn i\u00e7inde kanuni faiziyle<\/strong> iade etmek zorundad\u0131r.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">4<\/div>\n<div><strong>Pazaryerinden ald\u0131ysan\u0131z platforma da bildirin<\/strong><\/p>\n<p>Bedeli tahsil eden arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n, cayma ve iade taleplerini iletebilmeniz i\u00e7in kesintisiz a\u00e7\u0131k bir sistem kurma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc vard\u0131r ve belirli h\u00e2llerde iadeden sat\u0131c\u0131yla birlikte m\u00fcteselsilen sorumludur.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">5<\/div>\n<div><strong>Kartla \u00f6dediyseniz bankaya itiraz edin<\/strong><\/p>\n<p>\u00dcr\u00fcn hi\u00e7 ula\u015fmad\u0131ysa i\u015flem itiraz\u0131 (chargeback) yolunu de\u011ferlendirin. Bankalar\u0131n itiraz s\u00fcreleri s\u0131n\u0131rl\u0131d\u0131r; geciktirmeyin.<\/p>\n<\/div>\n<\/div>\n<div class=\"ppgn-kg-step\">\n<div class=\"ppgn-kg-n\">6<\/div>\n<div><strong>T\u00fcketici Hakem Heyeti&#8217;ne ba\u015fvurun<\/strong><\/p>\n<p>2026&#8217;da <strong>186.000 TL&#8217;nin alt\u0131ndaki<\/strong> uyu\u015fmazl\u0131klarda ba\u015fvuru zorunlu ve \u00fccretsizdir; e-Devlet \u00fczerinden T\u00dcB\u0130S ile yap\u0131l\u0131r. Ayr\u0131nt\u0131lar: <a href=\"\/tr\/iade-ve-cayma-hakki-rehberi\/\">iade ve cayma hakk\u0131 rehberimiz<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>S\u0131k kar\u015f\u0131la\u015f\u0131lan 6 durum ve do\u011fru hamle<\/h2>\n<div class=\"ppgn-kg-cases\">\n<div class=\"ppgn-kg-c\"><b>&#8220;Adreste bulunamad\u0131&#8221; yaz\u0131yor ama kimse gelmedi<\/b><span>Ekran g\u00f6r\u00fcnt\u00fcs\u00fc al\u0131n, kargo firmas\u0131n\u0131n \u015fik\u00e2yet sistemine ba\u015fvurun, \u00e7\u00f6z\u00fclmezse BTK&#8217;ya ta\u015f\u0131y\u0131n. Gecikme teslim s\u00fcresini a\u015farsa sat\u0131c\u0131ya kar\u015f\u0131 fesih hakk\u0131n\u0131z do\u011far.<\/span><\/div>\n<div class=\"ppgn-kg-c\"><b>Paket ba\u015fkas\u0131na teslim edilmi\u015f<\/b><span>Teslim alan ki\u015finin kim oldu\u011funu ve imza kayd\u0131n\u0131 isteyin. Yetkisiz teslim, teslimin size yap\u0131lmad\u0131\u011f\u0131 anlam\u0131na gelir; sat\u0131c\u0131ya kar\u015f\u0131 hakk\u0131n\u0131z devam eder.<\/span><\/div>\n<div class=\"ppgn-kg-c\"><b>Kutu dolu ama i\u00e7i eksik<\/b><span>A\u00e7\u0131l\u0131\u015f videosu belirleyicidir. Video yoksa a\u011f\u0131rl\u0131k fark\u0131 ve kargo etiketindeki desi bilgisi i\u015finize yarayabilir. Ayn\u0131 g\u00fcn yaz\u0131l\u0131 bildirin.<\/span><\/div>\n<div class=\"ppgn-kg-c\"><b>\u00dcr\u00fcn k\u0131r\u0131k \u00e7\u0131kt\u0131<\/b><span>Tutanak varsa s\u00fcre\u00e7 h\u0131zl\u0131 i\u015fler. Yoksa foto\u011fraf, video ve ambalaj g\u00f6r\u00fcnt\u00fcleriyle sat\u0131c\u0131ya ba\u015fvurun \u2014 sorumluluk m.17 gere\u011fi sat\u0131c\u0131dad\u0131r.<\/span><\/div>\n<div class=\"ppgn-kg-c\"><b>Kargo \u015fubede bekliyor, teslim edilmiyor<\/b><span>\u00d6nce firman\u0131n \u015fik\u00e2yet sistemi (15 g\u00fcn), sonu\u00e7 yoksa BTK. S\u00fcre a\u015f\u0131m\u0131 olu\u015fuyorsa paralel olarak sat\u0131c\u0131ya fesih bildirimi g\u00f6nderin.<\/span><\/div>\n<div class=\"ppgn-kg-c\"><b>\u0130ade g\u00f6nderisi sat\u0131c\u0131ya ula\u015fmad\u0131<\/b><span>\u0130ade kargo takip numaras\u0131n\u0131 saklay\u0131n. Sat\u0131c\u0131n\u0131n belirtti\u011fi ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderdiyseniz para iadesi s\u00fcresi kargoya verdi\u011finiz tarihte ba\u015flar, \u00fcr\u00fcn\u00fcn ula\u015ft\u0131\u011f\u0131 tarihte de\u011fil.<\/span><\/div>\n<\/div>\n<h2>Kargo s\u00fcrecinde saklaman\u0131z gereken 6 belge<\/h2>\n<div class=\"ppgn-kg-checks\">\n<div class=\"ppgn-kg-chk\"><strong>Sipari\u015f onay\u0131<\/strong> ve \u00fcr\u00fcn sayfas\u0131n\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fc (taahh\u00fct edilen teslim s\u00fcresi g\u00f6r\u00fcns\u00fcn).<\/div>\n<div class=\"ppgn-kg-chk\"><strong>\u00d6deme kayd\u0131<\/strong> \u2014 dekont veya kart ekstresi.<\/div>\n<div class=\"ppgn-kg-chk\"><strong>Kargo takip numaras\u0131<\/strong> ve takip ge\u00e7mi\u015finin ekran g\u00f6r\u00fcnt\u00fcs\u00fc.<\/div>\n<div class=\"ppgn-kg-chk\"><strong>Hasar tespit tutana\u011f\u0131<\/strong> (hasarl\u0131 teslimatta, kargo g\u00f6revlisi e\u015fli\u011finde).<\/div>\n<div class=\"ppgn-kg-chk\"><strong>A\u00e7\u0131l\u0131\u015f videosu<\/strong> ve \u00fcr\u00fcn\/ambalaj foto\u011fraflar\u0131.<\/div>\n<div class=\"ppgn-kg-chk\"><strong>Sat\u0131c\u0131yla t\u00fcm yaz\u0131\u015fma<\/strong> \u2014 telefon g\u00f6r\u00fc\u015fmesi de\u011fil, yaz\u0131l\u0131 kay\u0131t.<\/div>\n<\/div>\n<p>Bu alt\u0131 belge elinizdeyse, hem sat\u0131c\u0131 nezdinde hem de hakem heyetinde dosyan\u0131z g\u00fc\u00e7l\u00fc olur. Eksikse s\u00fcre\u00e7 uzar ve \u00e7o\u011fu zaman sonu\u00e7suz kal\u0131r.<\/p>\n<h2 id=\"sss\">S\u0131k sorulan sorular<\/h2>\n<div class=\"ppgn-kg-faq\">\n<details>\n<summary>Kargoda kaybolan veya k\u0131r\u0131lan \u00fcr\u00fcnden kim sorumlu?<\/summary>\n<p>Sat\u0131c\u0131. Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin 17. maddesine g\u00f6re sat\u0131c\u0131, mal\u0131n t\u00fcketiciye veya t\u00fcketicinin belirledi\u011fi \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye teslimine kadar olu\u015fan kay\u0131p ve hasardan sorumludur. Kargo firmas\u0131yla sat\u0131c\u0131 aras\u0131ndaki ili\u015fki sizi ba\u011flamaz. Tek istisna, sizin \u00f6zellikle sat\u0131c\u0131n\u0131n belirledi\u011fi ta\u015f\u0131y\u0131c\u0131 d\u0131\u015f\u0131nda bir kargo firmas\u0131 talep etmi\u015f olman\u0131zd\u0131r; sat\u0131c\u0131 size alternatifler sunmu\u015f ve siz birini se\u00e7mi\u015fseniz sorumluluk yine sat\u0131c\u0131dad\u0131r.<\/p>\n<\/details>\n<details>\n<summary>Kargo en ge\u00e7 ka\u00e7 g\u00fcnde gelmek zorunda?<\/summary>\n<p>Ki\u015fiye \u00f6zel haz\u0131rlanan mallar hari\u00e7, mal sat\u0131\u015flar\u0131nda teslim s\u00fcresi her h\u00e2l\u00fck\u00e2rda 30 g\u00fcn\u00fc a\u015famaz (Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi m.16\/1). Sat\u0131c\u0131 \u00fcr\u00fcn sayfas\u0131nda daha k\u0131sa bir s\u00fcre taahh\u00fct etmi\u015fse ba\u011flay\u0131c\u0131 olan o s\u00fcredir. S\u00fcre a\u015f\u0131l\u0131rsa s\u00f6zle\u015fmeyi feshedebilirsiniz; sat\u0131c\u0131 teslimat masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demeyi 14 g\u00fcn i\u00e7inde kanuni faiziyle iade etmek zorundad\u0131r.<\/p>\n<\/details>\n<details>\n<summary>Sat\u0131c\u0131 &#8220;stokta kalmad\u0131&#8221; deyip sipari\u015fi iptal edebilir mi?<\/summary>\n<p>Mevzuat bak\u0131m\u0131ndan bu ge\u00e7erli bir gerek\u00e7e de\u011fildir. Y\u00f6netmelik m.16\/4&#8217;\u00fcn son c\u00fcmlesi a\u00e7\u0131kt\u0131r: mal\u0131n stokta bulunmamas\u0131 durumu, mal ediminin yerine getirilmesinin imk\u00e2ns\u0131zla\u015fmas\u0131 olarak kabul edilmez. S\u00f6zle\u015fme kurulduysa sat\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc do\u011fmu\u015ftur. \u00d6demeniz al\u0131nd\u0131ysa iade edilmesi gerekir ve zarar\u0131n\u0131z varsa tutara g\u00f6re hakem heyetine ba\u015fvurabilirsiniz.<\/p>\n<\/details>\n<details>\n<summary>Hasarl\u0131 gelen paket i\u00e7in tutanak \u015fart m\u0131?<\/summary>\n<p>Yasal bir zorunluluk olmamakla birlikte pratikte en g\u00fc\u00e7l\u00fc kan\u0131tt\u0131r. Tutanak yoksa hem sat\u0131c\u0131 hem kargo firmas\u0131 hasar\u0131n teslimattan sonra olu\u015ftu\u011funu ileri s\u00fcrebilir ve ispat y\u00fck\u00fc size d\u00f6ner. Paketin d\u0131\u015f\u0131nda ezik, y\u0131rt\u0131k veya yeniden bantlanm\u0131\u015f iz g\u00f6r\u00fcrseniz imzalamadan \u00f6nce kargo g\u00f6revlisinden hasar tespit tutana\u011f\u0131 d\u00fczenlemesini isteyin ve bir n\u00fcshas\u0131n\u0131 al\u0131n.<\/p>\n<\/details>\n<details>\n<summary>Kap\u0131da \u00f6demede paketi a\u00e7\u0131p kontrol edebilir miyim?<\/summary>\n<p>Uygulamada bu kargo firmas\u0131n\u0131n ve sat\u0131c\u0131n\u0131n politikas\u0131na g\u00f6re de\u011fi\u015fir; bir\u00e7ok firmada \u00f6deme yap\u0131lmadan paket a\u00e7\u0131lamaz. Kendinizi koruman\u0131n yolu \u015fudur: \u00f6demeden \u00f6nce paketin d\u0131\u015f g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc inceleyin, \u015f\u00fcpheliyse teslim almay\u0131 reddedin \u2014 reddetti\u011finiz g\u00f6nderi sat\u0131c\u0131ya d\u00f6ner ve \u00f6deme yapmam\u0131\u015f olursunuz. Teslim ald\u0131ysan\u0131z paketi a\u00e7arken kesintisiz video \u00e7ekin ve kargo etiketinin g\u00f6r\u00fcnmesini sa\u011flay\u0131n.<\/p>\n<\/details>\n<details>\n<summary>Kargo firmas\u0131n\u0131 nereye \u015fik\u00e2yet edebilirim?<\/summary>\n<p>Posta ve kargo hizmetleri 6475 say\u0131l\u0131 Posta Hizmetleri Kanunu kapsam\u0131ndad\u0131r ve d\u00fczenleyici kurum Bilgi Teknolojileri ve \u0130leti\u015fim Kurumu&#8217;dur (BTK). \u00d6nce kargo firmas\u0131n\u0131n kendi \u015fik\u00e2yet sistemine ba\u015fvurun; hizmet sa\u011flay\u0131c\u0131lar bu \u015fik\u00e2yetleri en ge\u00e7 15 g\u00fcn i\u00e7inde \u00e7\u00f6z\u00fcmlemekle y\u00fck\u00fcml\u00fcd\u00fcr. Sonu\u00e7 alamazsan\u0131z BTK&#8217;n\u0131n t\u00fcketici \u015fik\u00e2yet sistemine (tuketicisikayet.btk.gov.tr) ta\u015f\u0131y\u0131n. Bilgi i\u00e7in BTK&#8217;n\u0131n 120 numaral\u0131 hatt\u0131n\u0131 arayabilirsiniz.<\/p>\n<\/details>\n<details>\n<summary>BTK \u015fik\u00e2yeti mi, t\u00fcketici hakem heyeti mi?<\/summary>\n<p>\u0130kisi farkl\u0131 \u015feyler i\u00e7indir ve birbirinin alternatifi de\u011fildir. BTK, kargo firmas\u0131n\u0131n hizmet kusuru i\u00e7indir: teslim edilmedi\u011fi h\u00e2lde &#8220;adreste bulunamad\u0131&#8221; yaz\u0131lmas\u0131, s\u00fcrekli gecikme, \u015fubede kaybolan g\u00f6nderi gibi. \u00dcr\u00fcn bedelinin iadesi veya tazmini ise sat\u0131c\u0131ya kar\u015f\u0131 bir t\u00fcketici uyu\u015fmazl\u0131\u011f\u0131d\u0131r ve T\u00fcketici Hakem Heyeti&#8217;ne ba\u015fvurulur. Gerekirse ikisini paralel y\u00fcr\u00fctebilirsiniz.<\/p>\n<\/details>\n<details>\n<summary>Kaybolan kargoda ne kadar tazminat al\u0131n\u0131r?<\/summary>\n<p>6475 say\u0131l\u0131 Posta Hizmetleri Kanunu, kayb\u0131, \u00e7al\u0131nmas\u0131 veya hasara u\u011framas\u0131 h\u00e2linde g\u00f6nderici taraf\u0131ndan kabulde beyan edilen de\u011fere kadar tazminat istenebilen g\u00f6nderiyi &#8220;de\u011fer konulmu\u015f veya sigortal\u0131 g\u00f6nderi&#8221; olarak tan\u0131mlar; yani beyan edilen de\u011fer tazminat tavan\u0131n\u0131 belirler. Ancak al\u0131c\u0131 olarak sizin muhatab\u0131n\u0131z sat\u0131c\u0131d\u0131r: teslimata kadarki kay\u0131ptan sat\u0131c\u0131 sorumludur ve onun kargo firmas\u0131ndan tazminat al\u0131p alamamas\u0131 sizin talebinizi geciktirmesinin gerek\u00e7esi olamaz.<\/p>\n<\/details>\n<details>\n<summary>Paket ba\u015fkas\u0131na teslim edilmi\u015f, ne yapmal\u0131y\u0131m?<\/summary>\n<p>Teslim alan ki\u015finin kim oldu\u011funu ve imza\/teslim kayd\u0131n\u0131 kargo firmas\u0131ndan yaz\u0131l\u0131 olarak isteyin. Size veya sizin belirledi\u011finiz bir ki\u015fiye yap\u0131lmayan teslimat, hukuken size teslim say\u0131lmaz; dolay\u0131s\u0131yla sat\u0131c\u0131ya kar\u015f\u0131 haklar\u0131n\u0131z devam eder. Kay\u0131tlar\u0131 saklay\u0131n, sat\u0131c\u0131ya yaz\u0131l\u0131 ba\u015fvurun ve kargo firmas\u0131n\u0131n hizmet kusuru i\u00e7in BTK yolunu de\u011ferlendirin.<\/p>\n<\/details>\n<details>\n<summary>Kutu dolu geldi ama i\u00e7inden eksik \u00fcr\u00fcn \u00e7\u0131kt\u0131, nas\u0131l ispatlar\u0131m?<\/summary>\n<p>En g\u00fc\u00e7l\u00fc kan\u0131t kesintisiz a\u00e7\u0131l\u0131\u015f videosudur: kapal\u0131 paketten ba\u015flay\u0131p \u00fcr\u00fcn\u00fc \u00e7\u0131karana kadar tek \u00e7ekim, kargo etiketi g\u00f6r\u00fcnecek \u015fekilde. Video yoksa paketin a\u011f\u0131rl\u0131\u011f\u0131 ile kargo etiketindeki desi\/a\u011f\u0131rl\u0131k bilgisi aras\u0131ndaki fark i\u015finize yarayabilir. Her h\u00e2l\u00fck\u00e2rda ayn\u0131 g\u00fcn, foto\u011fraflarla birlikte sat\u0131c\u0131ya yaz\u0131l\u0131 bildirim yap\u0131n; bekledik\u00e7e ispat zorla\u015f\u0131r.<\/p>\n<\/details>\n<details>\n<summary>\u0130ade kargosunu g\u00f6nderdim, para iadesi ne zaman ba\u015flar?<\/summary>\n<p>Sat\u0131c\u0131n\u0131n iade i\u00e7in \u00f6n bilgilendirmede belirtti\u011fi ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderdiyseniz, sat\u0131c\u0131n\u0131n 14 g\u00fcnl\u00fck iade s\u00fcresi \u00fcr\u00fcn\u00fc <strong>kargoya verdi\u011finiz tarihte<\/strong> ba\u015flar \u2014 \u00fcr\u00fcn\u00fcn sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihte de\u011fil. Kendi tercihinizle ba\u015fka bir ta\u015f\u0131y\u0131c\u0131 kulland\u0131ysan\u0131z s\u00fcre, \u00fcr\u00fcn\u00fcn sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren i\u015fler. Bu y\u00fczden iade kargo takip numaras\u0131n\u0131 mutlaka saklay\u0131n.<\/p>\n<\/details>\n<details>\n<summary>Pazaryerinden ald\u0131m, kargo sorununda platform sorumlu mu?<\/summary>\n<p>Bedeli tahsil eden arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n, cayma ve iade taleplerini iletebilmeniz i\u00e7in kesintisiz a\u00e7\u0131k bir sistem kurma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc vard\u0131r ve belirli h\u00e2llerde \u00f6demelerin iadesinden sat\u0131c\u0131yla birlikte m\u00fcteselsilen sorumludur. Bu y\u00fczden sat\u0131c\u0131dan yan\u0131t alam\u0131yorsan\u0131z talebinizi platform \u00fczerinden de resmen a\u00e7\u0131n ve kay\u0131t alt\u0131na al\u0131n. Ayr\u0131nt\u0131lar i\u00e7in iade ve cayma hakk\u0131 rehberimize bakabilirsiniz.<\/p>\n<\/details>\n<details>\n<summary>Kargo \u00fccretini iade s\u0131ras\u0131nda ben mi \u00f6deyece\u011fim?<\/summary>\n<p>Cayma hakk\u0131 kapsam\u0131ndaki iadelerde hay\u0131r. 24\/5\/2025 tarihli de\u011fi\u015fiklikle yenilenen Y\u00f6netmelik m.12\/5&#8217;e g\u00f6re sat\u0131c\u0131n\u0131n \u00f6n bilgilendirmede belirtti\u011fi ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderirseniz iade masraf\u0131ndan sorumlu tutulamazs\u0131n\u0131z; sat\u0131c\u0131 hi\u00e7bir ta\u015f\u0131y\u0131c\u0131 belirtmemi\u015fse sizden iade masraf\u0131na ili\u015fkin hi\u00e7bir bedel talep edilemez. Belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n bulundu\u011funuz yerde \u015fubesi yoksa sat\u0131c\u0131 \u00fcr\u00fcn\u00fc ilave masraf almadan sizden ald\u0131rmak zorundad\u0131r.<\/p>\n<\/details>\n<details>\n<summary>Kargo gecikmesi i\u00e7in tazminat isteyebilir miyim?<\/summary>\n<p>Gecikmenin kendisi i\u00e7in do\u011frudan bir &#8220;gecikme tazminat\u0131&#8221; \u00f6ng\u00f6r\u00fclmemi\u015ftir; ancak taahh\u00fct edilen s\u00fcre veya 30 g\u00fcnl\u00fck yasal tavan a\u015f\u0131ld\u0131\u011f\u0131nda s\u00f6zle\u015fmeyi feshedebilirsiniz ve bu durumda sat\u0131c\u0131, teslimat masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demeyi 14 g\u00fcn i\u00e7inde <strong>kanuni faiziyle birlikte<\/strong> iade etmek zorundad\u0131r. Gecikmeden do\u011fan somut bir zarar\u0131n\u0131z varsa genel h\u00fck\u00fcmlere g\u00f6re ayr\u0131ca tazminat talep etme yolunuz sakl\u0131d\u0131r.<\/p>\n<\/details>\n<\/div>\n<h3>Kaynaklar<\/h3>\n<ul class=\"ppgn-kg-srclist\">\n<li><strong>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi<\/strong> \u2014 m.16 (ifa ve teslimat, 30 g\u00fcn, fesih ve kanuni faiz, stok yoklu\u011fu), m.17 (zarardan sorumluluk), m.12\/5 (iade masraf\u0131): <a href=\"https:\/\/www.mevzuat.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">mevzuat.gov.tr<\/a><\/li>\n<li><strong>6475 say\u0131l\u0131 Posta Hizmetleri Kanunu<\/strong> \u2014 de\u011fer konulmu\u015f\/sigortal\u0131 g\u00f6nderi ve tazminat tan\u0131m\u0131: <a href=\"https:\/\/www.mevzuat.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">mevzuat.gov.tr<\/a><\/li>\n<li><strong>BTK T\u00fcketici \u015eik\u00e2yet Sistemi<\/strong> \u2014 kargo\/posta hizmeti \u015fik\u00e2yetleri: <a href=\"https:\/\/tuketicisikayet.btk.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">tuketicisikayet.btk.gov.tr<\/a><\/li>\n<li><strong>BTK T\u00fcketici Bilgilendirme<\/strong> ve Bilgi\/\u0130hbar Merkezi (120): <a href=\"https:\/\/tuketici.btk.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">tuketici.btk.gov.tr<\/a><\/li>\n<li><strong>T\u00fcketici Hakem Heyetleri<\/strong> \u2014 2026 parasal s\u0131n\u0131r\u0131, T\u00dcB\u0130S ba\u015fvurusu: <a href=\"https:\/\/tuketici.ticaret.gov.tr\/\" target=\"_blank\" rel=\"noopener nofollow\">tuketici.ticaret.gov.tr<\/a><\/li>\n<\/ul>\n<p class=\"ppgn-kg-note\"><strong>Bilgilendirme:<\/strong> Bu rehber genel bilgilendirme amac\u0131yla haz\u0131rlanm\u0131\u015ft\u0131r ve hukuki dan\u0131\u015fmanl\u0131k niteli\u011fi ta\u015f\u0131maz. Buradaki madde numaralar\u0131 ve kurum bilgileri haz\u0131rland\u0131\u011f\u0131 tarihte resm\u00ee kaynaklardan derlenmi\u015ftir; mevzuat ve prosed\u00fcrler de\u011fi\u015febilece\u011finden somut bir uyu\u015fmazl\u0131kta g\u00fcncel metni kontrol edin veya bir avukata dan\u0131\u015f\u0131n. Papa\u011fan hi\u00e7bir kargo firmas\u0131n\u0131 hedef g\u00f6stermez; anlat\u0131lanlar genel haklar ve s\u00fcre\u00e7lerdir.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kargoda kaybolan veya k\u0131r\u0131lan \u00fcr\u00fcnden sat\u0131c\u0131 sorumludur. 30 g\u00fcnl\u00fck yasal teslim s\u0131n\u0131r\u0131, hasar tutana\u011f\u0131, kap\u0131da \u00f6demede paket a\u00e7ma, BTK \u015fik\u00e2yeti ve hakem heyeti ba\u015fvurusu \u2014 ad\u0131m ad\u0131m rehber.<\/p>\n","protected":false},"author":1,"featured_media":150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/posts\/149"}],"collection":[{"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":0,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/posts\/149\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/media\/150"}],"wp:attachment":[{"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/media?parent=149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/categories?post=149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.papagan.com\/tr\/wp-json\/wp\/v2\/tags?post=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}