{"id":147,"date":"2026-08-04T05:06:33","date_gmt":"2026-08-04T02:06:33","guid":{"rendered":"https:\/\/blog.papagan.com\/tr\/guvenli-online-alisveris-sahte-site-nasil-anlasilir\/"},"modified":"2026-08-04T05:06:33","modified_gmt":"2026-08-04T02:06:33","slug":"guvenli-online-alisveris-sahte-site-nasil-anlasilir","status":"publish","type":"post","link":"https:\/\/blog.papagan.com\/tr\/guvenli-online-alisveris-sahte-site-nasil-anlasilir\/","title":{"rendered":"G\u00fcvenli Online Al\u0131\u015fveri\u015f 2026: Sahte Siteyi Nas\u0131l Anlars\u0131n\u0131z? (ETB\u0130S Sorgulama Rehberi)"},"content":{"rendered":"
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Bir \u00fcr\u00fcn\u00fc arad\u0131n\u0131z, kar\u015f\u0131n\u0131za bilmedi\u011finiz bir site \u00e7\u0131kt\u0131 ve fiyat her yerden %70 daha ucuz<\/strong>. Alsan\u0131z m\u0131? Bu rehberde bir al\u0131\u015fveri\u015f sitesinin ger\u00e7ek olup olmad\u0131\u011f\u0131n\u0131 iki dakikada, resm\u00ee kay\u0131tlardan<\/strong> nas\u0131l do\u011frulayaca\u011f\u0131n\u0131z\u0131 anlat\u0131yoruz \u2014 ve bir \u015fey ters giderse paran\u0131z\u0131 geri almak i\u00e7in hangi kap\u0131ya, hangi s\u0131rayla gidece\u011finizi.<\/p>\n

K\u0131sa cevap:<\/strong> T\u00fcrkiye’de faaliyet g\u00f6steren her e-ticaret sitesinin ETB\u0130S’e (Elektronik Ticaret Bilgi Sistemi) kay\u0131tl\u0131 olmas\u0131 zorunludur<\/strong> ve bu kayd\u0131 Ticaret Bakanl\u0131\u011f\u0131’n\u0131n sitesinden herkes \u00fccretsiz sorgulayabilir. Kay\u0131t yoksa al\u0131\u015fveri\u015f yapmay\u0131n. Ama dikkat: ETB\u0130S kayd\u0131 olmas\u0131 sitenin g\u00fcvenli oldu\u011funu garanti etmez<\/strong> \u2014 sadece mevzuata kay\u0131tl\u0131 oldu\u011funu g\u00f6sterir. \u00d6demede mutlaka kredi kart\u0131<\/strong> kullan\u0131n; havale, EFT ve kripto ile \u00f6deme yapt\u0131\u011f\u0131n\u0131zda paran\u0131z\u0131 geri alma \u015fans\u0131n\u0131z neredeyse yok olur.<\/p>\n

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2 dk<\/b>ETB\u0130S sorgulamas\u0131<\/span><\/div>\n
Kredi kart\u0131<\/b>Tek geri d\u00f6n\u00fc\u015f\u00fc olan \u00f6deme<\/span><\/div>\n
3 kap\u0131<\/b>Banka \u00b7 USOM \u00b7 Hakem heyeti<\/span><\/div>\n
0 garanti<\/b>Kilit ikonu g\u00fcvenlik demek de\u011fil<\/span><\/div>\n<\/div>\n

Sahte al\u0131\u015fveri\u015f siteleri 2026’da nas\u0131l \u00e7al\u0131\u015f\u0131yor?<\/h2>\n

Art\u0131k k\u00f6t\u00fc tasar\u0131ml\u0131, yaz\u0131m hatal\u0131 sitelerden bahsetmiyoruz.<\/strong> G\u00fcncel sahte siteler profesyonel g\u00f6r\u00fcn\u00fcr: d\u00fczg\u00fcn \u00fcr\u00fcn foto\u011fraflar\u0131, \u00e7al\u0131\u015fan sepet, SSL sertifikas\u0131, hatta sahte m\u00fc\u015fteri yorumlar\u0131 bulunur. Ay\u0131rt etmeyi zorla\u015ft\u0131ran \u015fey tam olarak budur \u2014 g\u00f6z karar\u0131yla anlamak art\u0131k m\u00fcmk\u00fcn de\u011fil, do\u011frulamak gerekiyor<\/strong>.<\/p>\n

En s\u0131k kar\u015f\u0131la\u015f\u0131lan \u00fc\u00e7 kal\u0131p:<\/p>\n

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Marka klonu<\/b>Tan\u0131nm\u0131\u015f bir markan\u0131n sitesinin birebir kopyas\u0131; alan ad\u0131nda tek harf fark\u0131 ya da farkl\u0131 uzant\u0131 (.com yerine .shop, .store, .online).<\/span><\/div>\n
Sosyal medya reklam\u0131<\/b>Instagram veya Facebook’ta “stoklar t\u00fckeniyor” temal\u0131 reklam; t\u0131klay\u0131nca birka\u00e7 haftal\u0131k \u00f6mr\u00fc olan bir siteye d\u00fc\u015fersiniz.<\/span><\/div>\n
Kapan\u0131\u015f\/tasfiye yalan\u0131<\/b>“Ma\u011fazam\u0131z kapan\u0131yor, t\u00fcm \u00fcr\u00fcnler %80 indirimli” \u2014 aciliyet hissi yarat\u0131p d\u00fc\u015f\u00fcnme s\u00fcresini k\u0131saltmay\u0131 hedefler.<\/span><\/div>\n<\/div>\n

Ortak noktalar\u0131 ayn\u0131: aciliyet + ger\u00e7ek\u00e7i olmayan fiyat + do\u011frulanamayan kimlik<\/strong>. A\u015fa\u011f\u0131daki ad\u0131mlar bu \u00fc\u00e7\u00fcn\u00fc de k\u0131rar.<\/p>\n

ETB\u0130S sorgulamas\u0131: resm\u00ee do\u011frulama, 2 dakika<\/h2>\n

Bu, yapabilece\u011finiz en de\u011ferli tek kontrold\u00fcr ve \u00e7o\u011fu ki\u015fi varl\u0131\u011f\u0131ndan haberdar de\u011fildir.<\/strong> 6563 say\u0131l\u0131 Elektronik Ticaretin D\u00fczenlenmesi Hakk\u0131nda Kanun kapsam\u0131nda, T\u00fcrkiye’de e-ticaret yapan hizmet sa\u011flay\u0131c\u0131lar ve arac\u0131 hizmet sa\u011flay\u0131c\u0131lar faaliyete ba\u015flamadan \u00f6nce ETB\u0130S’e kay\u0131t olmak zorundad\u0131r<\/strong>. Kay\u0131t e-Devlet \u00fczerinden yap\u0131l\u0131r ve kay\u0131tl\u0131 siteler Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan yay\u0131mlan\u0131r.<\/p>\n

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1<\/div>\n
Sorgulama sayfas\u0131n\u0131 a\u00e7\u0131n<\/strong><\/p>\n

Ticaret Bakanl\u0131\u011f\u0131’n\u0131n resm\u00ee adresi: etbis.ticaret.gov.tr\/tr\/SiteSorgulama<\/a>. \u00dccretsizdir, \u00fcyelik gerektirmez.<\/p>\n<\/div>\n<\/div>\n

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2<\/div>\n
Alan ad\u0131n\u0131 yaz\u0131n<\/strong><\/p>\n

Sitenin adresini (\u00f6rne\u011fin ornek-site.com<\/em>) girip sorgulay\u0131n. Adresi elle yaz\u0131n<\/strong>; reklamdan geldi\u011finiz ba\u011flant\u0131y\u0131 kopyalamay\u0131n.<\/p>\n<\/div>\n<\/div>\n

\n
3<\/div>\n
\u00c7\u0131kan bilgiyi kar\u015f\u0131la\u015ft\u0131r\u0131n<\/strong><\/p>\n

Kay\u0131t varsa i\u015fletmenin ticaret unvan\u0131 ve MERS\u0130S numaras\u0131<\/strong> g\u00f6r\u00fcn\u00fcr. Bu unvan\u0131 sitenin kendi “Hakk\u0131m\u0131zda”, “\u0130leti\u015fim” ve “Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi” sayfalar\u0131ndaki unvanla kar\u015f\u0131la\u015ft\u0131r\u0131n. Tutmuyorsa durun.<\/strong><\/p>\n<\/div>\n<\/div>\n

\n
4<\/div>\n
Kay\u0131t yoksa al\u0131\u015fveri\u015f yapmay\u0131n<\/strong><\/p>\n

T\u00fcrkiye’ye y\u00f6nelik sat\u0131\u015f yapan bir sitenin ETB\u0130S kayd\u0131n\u0131n bulunmamas\u0131, en az\u0131ndan mevzuata ayk\u0131r\u0131 \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 g\u00f6sterir. Bu tek ba\u015f\u0131na yeterli bir “vazge\u00e7” sebebidir.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n\u00c7ok \u00f6nemli bir s\u0131n\u0131r:<\/strong> Ticaret Bakanl\u0131\u011f\u0131’n\u0131n kendi uyar\u0131s\u0131na g\u00f6re ETB\u0130S kayd\u0131 ve sitedeki QR kod, i\u015fletmenin yaln\u0131zca e-ticaret mevzuat\u0131na uygun kay\u0131t yapt\u0131rd\u0131\u011f\u0131n\u0131 g\u00f6sterir; i\u015fletmenin veya al\u0131\u015fveri\u015f sitesinin g\u00fcvenli oldu\u011funu ya da hukuka ayk\u0131r\u0131 bir faaliyette bulunmad\u0131\u011f\u0131n\u0131 garanti etmez.<\/strong> Yani ETB\u0130S “ye\u015fil \u0131\u015f\u0131k” de\u011fil, ilk baraj<\/em>d\u0131r. Kayd\u0131 olmayan siteyi eler; kayd\u0131 olan siteyi otomatik olarak g\u00fcvenli yapmaz. Bu y\u00fczden a\u015fa\u011f\u0131daki di\u011fer kontrolleri de yap\u0131n.\n<\/div>\n

G\u00fcven Damgas\u0131: ikinci ve daha g\u00fc\u00e7l\u00fc sinyal<\/h2>\n

G\u00fcven Damgas\u0131<\/strong>, Elektronik Ticarette G\u00fcven Damgas\u0131 Hakk\u0131nda Tebli\u011f kapsam\u0131nda verilen ve ETB\u0130S kayd\u0131ndan daha kapsaml\u0131 bir denetime dayanan i\u015farettir. S\u00fcre\u00e7leri T\u00fcrkiye Odalar ve Borsalar Birli\u011fi (TOBB)<\/strong> G\u00fcven Damgas\u0131 Sa\u011flay\u0131c\u0131 s\u0131fat\u0131yla y\u00fcr\u00fct\u00fcr; ba\u015fvurular guvendamgasi.org.tr<\/a> \u00fczerinden yap\u0131l\u0131r.<\/p>\n

Damga alan siteler; bilgi g\u00fcvenli\u011fi, \u00f6deme altyap\u0131s\u0131, s\u0131zma testi ve t\u00fcketiciye sunulan bilgilerin do\u011frulu\u011fu gibi ba\u015fl\u0131klarda denetlenir. Bir sitede g\u00fcven damgas\u0131 logosu g\u00f6r\u00fcyorsan\u0131z logoya t\u0131klay\u0131n<\/strong>: ger\u00e7ek damga, sa\u011flay\u0131c\u0131n\u0131n do\u011frulama sayfas\u0131na y\u00f6nlendirir. T\u0131klanmayan, sadece g\u00f6rsel olarak yap\u0131\u015ft\u0131r\u0131lm\u0131\u015f bir logo hi\u00e7bir \u015fey ifade etmez \u2014 hatta k\u00f6t\u00fc bir i\u015farettir.<\/p>\n

G\u00fcven damgas\u0131 zorunlu de\u011fildir<\/strong>; damgas\u0131 olmayan pek \u00e7ok b\u00fcy\u00fck ve g\u00fcvenilir site vard\u0131r. Damgan\u0131n varl\u0131\u011f\u0131 olumlu bir sinyaldir, yoklu\u011fu tek ba\u015f\u0131na olumsuz sinyal say\u0131lmaz.<\/p>\n

Sahte siteyi ele veren 12 i\u015faret<\/h2>\n
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1. Fiyat ger\u00e7ek\u00e7i de\u011fil<\/b>Ayn\u0131 \u00fcr\u00fcn her yerde 10.000 TL, burada 2.500 TL. Perakendede bu marj m\u00fcmk\u00fcn de\u011fildir.<\/span><\/div>\n
2. Sadece havale\/EFT veya kripto<\/b>En g\u00fc\u00e7l\u00fc tek uyar\u0131d\u0131r. Kredi kart\u0131 kabul etmemek, geri \u00f6deme mekanizmas\u0131ndan ka\u00e7mak demektir.<\/span><\/div>\n
3. \u00d6deme ki\u015fisel hesaba<\/b>\u015eirket hesab\u0131 yerine \u015fah\u0131s IBAN’\u0131 isteniyorsa i\u015flem ticari de\u011fildir; hi\u00e7bir koruman\u0131z olmaz.<\/span><\/div>\n
4. Kimlik bilgisi yok<\/b>Ticaret unvan\u0131, adres, vergi\/MERS\u0130S numaras\u0131 yoksa muhatab\u0131n\u0131z yok demektir.<\/span><\/div>\n
5. Mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi eksik<\/b>\u00d6n bilgilendirme formu ve iade ko\u015fullar\u0131 yay\u0131mlamak yasal zorunluluktur.<\/span><\/div>\n
6. Sadece form veya WhatsApp<\/b>Sabit telefon ve kurumsal e-posta yoksa, sorun \u00e7\u0131kt\u0131\u011f\u0131nda ula\u015famazs\u0131n\u0131z.<\/span><\/div>\n
7. Alan ad\u0131 \u00e7ok yeni<\/b>Birka\u00e7 haftal\u0131k bir alan ad\u0131, kampanya de\u011fil kurulup kapanan bir yap\u0131 i\u015faretidir.<\/span><\/div>\n
8. Alan ad\u0131nda harf oyunu<\/b>Tan\u0131nm\u0131\u015f markan\u0131n ad\u0131na eklenen tire, \u00e7o\u011ful ek veya farkl\u0131 uzant\u0131 klasik klon y\u00f6ntemidir.<\/span><\/div>\n
9. Yorumlar\u0131n hepsi 5 y\u0131ld\u0131z<\/b>Ayn\u0131 tarihte, ayn\u0131 \u00fcslupla yaz\u0131lm\u0131\u015f, olumsuz tek yorum i\u00e7ermeyen bir b\u00f6l\u00fcm sahtedir.<\/span><\/div>\n
10. Geri say\u0131m sayac\u0131<\/b>Sayfay\u0131 yenileyince ba\u015ftan ba\u015flayan saya\u00e7, ger\u00e7ek stok de\u011fil aciliyet numaras\u0131d\u0131r.<\/span><\/div>\n
11. G\u00f6rseller ba\u015fka siteden<\/b>\u00dcr\u00fcn foto\u011fraf\u0131n\u0131 g\u00f6rselle aratt\u0131\u011f\u0131n\u0131zda ba\u015fka ma\u011fazalarda \u00e7\u0131k\u0131yorsa stok g\u00f6rseli kullan\u0131lm\u0131\u015ft\u0131r.<\/span><\/div>\n
12. Kargo \u00fccreti abart\u0131l\u0131<\/b>Ucuz \u00fcr\u00fcn + y\u00fcksek “kargo\/i\u015flem bedeli”, iadesi zor bir kalemden para \u00e7ekme y\u00f6ntemidir.<\/span><\/div>\n<\/div>\n

Tek bir i\u015faret her zaman sahtelik anlam\u0131na gelmez. Ancak 2 ve 3 numaral\u0131 i\u015faretler tek ba\u015f\u0131na yeterlidir<\/strong>: kredi kart\u0131 kabul etmeyen veya \u015fah\u0131s hesab\u0131na havale isteyen bir siteden al\u0131\u015fveri\u015f yapmay\u0131n.<\/p>\n

“Kilit ikonu var, o zaman g\u00fcvenli” \u2014 en yayg\u0131n yan\u0131lg\u0131<\/h2>\n

Adres \u00e7ubu\u011fundaki kilit (HTTPS) sitenin g\u00fcvenilir oldu\u011funu g\u00f6stermez.<\/strong> Yaln\u0131zca taray\u0131c\u0131n\u0131zla site aras\u0131ndaki ba\u011flant\u0131n\u0131n \u015fifreli oldu\u011funu g\u00f6sterir \u2014 yani girdi\u011finiz kart bilgisi yolda okunamaz. Bu bilginin kar\u015f\u0131 tarafta kimin eline ge\u00e7ti\u011fi<\/em> hakk\u0131nda hi\u00e7bir \u015fey s\u00f6ylemez.<\/p>\n

Bug\u00fcn SSL sertifikas\u0131 \u00fccretsiz ve dakikalar i\u00e7inde al\u0131nabildi\u011fi i\u00e7in sahte sitelerin de neredeyse tamam\u0131nda kilit ikonu vard\u0131r<\/strong>. “https” ve kilit, olmas\u0131 gereken asgari ko\u015fuldur; g\u00fcvenlik kan\u0131t\u0131 de\u011fildir. Ayn\u0131 \u015fekilde sitenin modern ve profesyonel g\u00f6r\u00fcnmesi de bir kan\u0131t say\u0131lmaz \u2014 haz\u0131r tema birka\u00e7 y\u00fcz lirad\u0131r.<\/p>\n

\u00d6deme y\u00f6ntemi: sizi as\u0131l koruyan \u015fey<\/h2>\n

Do\u011frulama ad\u0131mlar\u0131n\u0131 atlasan\u0131z bile do\u011fru \u00f6deme y\u00f6ntemi zarar\u0131 geri al\u0131nabilir h\u00e2le getirir<\/strong>. Bu y\u00fczden bu b\u00f6l\u00fcm, t\u00fcm rehberin en pratik k\u0131sm\u0131d\u0131r.<\/p>\n

\n\n\n\n\n\n\n\n\n\n
\u00d6deme y\u00f6ntemi<\/th>\nSorun \u00e7\u0131karsa geri alma \u015fans\u0131<\/th>\n<\/tr>\n<\/thead>\n
Kredi kart\u0131<\/strong> (3D Secure ile)<\/td>\nEn y\u00fcksek. Bankaya itiraz (chargeback)<\/strong> ba\u015fvurusu yapabilirsiniz; \u00fcr\u00fcn hi\u00e7 gelmediyse veya tan\u0131mad\u0131\u011f\u0131n\u0131z bir i\u015flemse s\u00fcre\u00e7 i\u015fletilir.<\/td>\n<\/tr>\n
Banka kart\u0131<\/td>\nOrta. \u0130tiraz m\u00fcmk\u00fcnd\u00fcr ancak para hesab\u0131n\u0131zdan \u00e7\u0131km\u0131\u015f oldu\u011fu i\u00e7in s\u00fcre\u00e7 kredi kart\u0131na g\u00f6re daha zahmetlidir.<\/td>\n<\/tr>\n
Kap\u0131da \u00f6deme<\/td>\nOrta. \u00dcr\u00fcn\u00fc g\u00f6rmeden \u00f6demek zorunda kalabilirsiniz; yine de paket bo\u015f\/yanl\u0131\u015f \u00e7\u0131karsa tutanak tutturabilirsiniz.<\/td>\n<\/tr>\n
Havale \/ EFT<\/td>\n\u00c7ok d\u00fc\u015f\u00fck. Para kar\u015f\u0131 hesaba ge\u00e7tikten sonra bankan\u0131n geri \u00e7evirme yetkisi yoktur; yol hukuki takipten ge\u00e7er.<\/td>\n<\/tr>\n
Kripto para<\/td>\nYok denecek kadar az. \u0130\u015flem geri al\u0131namaz ve muhatap tespiti \u00e7o\u011fu zaman m\u00fcmk\u00fcn olmaz.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\nPratik kural:<\/strong> Tan\u0131mad\u0131\u011f\u0131n\u0131z bir siteden ilk al\u0131\u015fveri\u015finizi her zaman kredi kart\u0131yla ve 3D Secure do\u011frulamas\u0131yla<\/strong> yap\u0131n. M\u00fcmk\u00fcnse sanal kart<\/strong> olu\u015fturup limitini sipari\u015f tutar\u0131 kadar belirleyin \u2014 kart bilgisi ele ge\u00e7se bile zarar s\u0131n\u0131rl\u0131 kal\u0131r. Havale indirimi teklif ediliyorsa, o indirim size de\u011fil sat\u0131c\u0131ya sigortad\u0131r.\n<\/div>\n

Alan ad\u0131 ve site kontrol\u00fc: 4 h\u0131zl\u0131 bak\u0131\u015f<\/h2>\n

Alan ad\u0131n\u0131n ya\u015f\u0131.<\/strong> Bir “whois” sorgusuyla alan ad\u0131n\u0131n ne zaman kaydedildi\u011fini g\u00f6rebilirsiniz. Kendini k\u00f6kl\u00fc bir ma\u011faza gibi tan\u0131tan bir sitenin alan ad\u0131 \u00fc\u00e7 haftal\u0131ksa, anlat\u0131lan hik\u00e2ye ile ger\u00e7ek uyu\u015fmuyor demektir.<\/p>\n

\u0130leti\u015fim bilgisinin ger\u00e7ekli\u011fi.<\/strong> Adres varsa haritada arat\u0131n: ger\u00e7ek bir i\u015fletme adresi mi, bo\u015f bir arsa m\u0131? Telefonu aray\u0131n. Kurumsal e-posta yerine \u00fccretsiz bir e-posta adresi (gmail, hotmail) kullan\u0131l\u0131yorsa bu ciddi bir zay\u0131fl\u0131kt\u0131r.<\/p>\n

Yasal metinler.<\/strong> Mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi, \u00f6n bilgilendirme formu, iade ve teslimat ko\u015fullar\u0131, KVKK ayd\u0131nlatma metni bulunmal\u0131 ve i\u00e7leri dolu olmal\u0131d\u0131r<\/strong>. Ba\u015fka bir siteden kopyalanm\u0131\u015f, unvan\u0131 bile de\u011fi\u015fmemi\u015f metinler s\u0131k rastlanan bir i\u015farettir.<\/p>\n

Sosyal medya ge\u00e7mi\u015fi.<\/strong> Hesap ne zaman a\u00e7\u0131lm\u0131\u015f, payla\u015f\u0131mlar\u0131 d\u00fczenli mi, yorumlar kapat\u0131lm\u0131\u015f m\u0131? Yorumlar\u0131 kapal\u0131 bir sat\u0131\u015f hesab\u0131, memnuniyetsiz m\u00fc\u015fterileri gizlemenin en kolay yoludur.<\/p>\n

Sosyal medyadan al\u0131\u015fveri\u015f: ayr\u0131 bir risk s\u0131n\u0131f\u0131<\/h2>\n

Instagram ve benzeri platformlardaki sat\u0131\u015f hesaplar\u0131 \u00f6zel bir dikkat ister, \u00e7\u00fcnk\u00fc \u00e7o\u011fu zaman arada bir e-ticaret altyap\u0131s\u0131 yoktur<\/strong>: sipari\u015f DM’den al\u0131n\u0131r, \u00f6deme IBAN’a yap\u0131l\u0131r ve ortada ne sipari\u015f kayd\u0131 ne de mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi bulunur.<\/p>\n

Bu, sorun \u00e7\u0131kt\u0131\u011f\u0131nda elinizde tek bir belge kalmamas\u0131<\/strong> anlam\u0131na gelir. Buna ra\u011fmen al\u0131\u015fveri\u015f yapacaksan\u0131z asgari \u00fc\u00e7 \u015feyi sa\u011flay\u0131n: sat\u0131c\u0131n\u0131n ticaret unvan\u0131n\u0131 ve vergi numaras\u0131n\u0131 yaz\u0131l\u0131 olarak isteyin<\/strong>, \u00f6demeyi \u015firket hesab\u0131na ve m\u00fcmk\u00fcnse kartla<\/strong> yap\u0131n, t\u00fcm yaz\u0131\u015fmay\u0131 ve \u00fcr\u00fcn ilan\u0131n\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc saklay\u0131n<\/strong>. Bu \u00fc\u00e7\u00fc olmadan yapt\u0131\u011f\u0131n\u0131z i\u015flem, hukuken takibi \u00e7ok zor bir i\u015flemdir.<\/p>\n

Doland\u0131r\u0131ld\u0131ysan\u0131z: 5 ad\u0131mda ne yapmal\u0131<\/h2>\n

H\u0131z burada belirleyicidir. \u0130lk saatler, \u00f6zellikle \u00f6deme kartla yap\u0131ld\u0131ysa, sonucu do\u011frudan etkiler.<\/p>\n

\n
\n
1<\/div>\n
Hemen bankan\u0131z\u0131 aray\u0131n<\/strong><\/p>\n

Kartla \u00f6dediyseniz i\u015flem itiraz\u0131 (chargeback) s\u00fcrecini ba\u015flat\u0131n ve kart\u0131 i\u015fleme kapatt\u0131r\u0131n. Bu ad\u0131m\u0131 ertelemeyin; bankalar\u0131n itiraz s\u00fcreleri s\u0131n\u0131rl\u0131d\u0131r.<\/p>\n<\/div>\n<\/div>\n

\n
2<\/div>\n
T\u00fcm kan\u0131t\u0131 toplay\u0131n<\/strong><\/p>\n

Sipari\u015f onay\u0131, \u00f6deme dekontu veya kart ekstresi, \u00fcr\u00fcn sayfas\u0131n\u0131n ve reklam\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fc, sat\u0131c\u0131yla t\u00fcm yaz\u0131\u015fma. Site kapanabilir; bug\u00fcn ekran g\u00f6r\u00fcnt\u00fcs\u00fc al\u0131n<\/strong>.<\/p>\n<\/div>\n<\/div>\n

\n
3<\/div>\n
Siteyi USOM’a ihbar edin<\/strong><\/p>\n

Ulusal Siber Olaylara M\u00fcdahale Merkezi (usom.gov.tr<\/a>) zararl\u0131 ve doland\u0131r\u0131c\u0131l\u0131k ama\u00e7l\u0131 siteleri ihbar kanal\u0131yla kabul eder. Bu, ba\u015fkalar\u0131n\u0131n da ma\u011fdur olmas\u0131n\u0131 engeller.<\/p>\n<\/div>\n<\/div>\n

\n
4<\/div>\n
T\u00fcketici Hakem Heyeti’ne ba\u015fvurun<\/strong><\/p>\n

Sat\u0131c\u0131n\u0131n kimli\u011fi belliyse ve uyu\u015fmazl\u0131k 2026’da 186.000 TL’nin alt\u0131ndaysa<\/strong> hakem heyetine ba\u015fvuru zorunludur ve \u00fccretsizdir. Ba\u015fvuru e-Devlet \u00fczerinden T\u00dcB\u0130S ile yap\u0131l\u0131r. Ayr\u0131nt\u0131lar i\u00e7in iade ve cayma hakk\u0131 rehberimize<\/a> bak\u0131n.<\/p>\n<\/div>\n<\/div>\n

\n
5<\/div>\n
Cumhuriyet Ba\u015fsavc\u0131l\u0131\u011f\u0131’na su\u00e7 duyurusunda bulunun<\/strong><\/p>\n

Ortada bir t\u00fcketici uyu\u015fmazl\u0131\u011f\u0131 de\u011fil doland\u0131r\u0131c\u0131l\u0131k<\/strong> varsa (\u00fcr\u00fcn hi\u00e7 g\u00f6nderilmedi, sat\u0131c\u0131 ortadan kayboldu, kimlik sahte) konu ceza hukukunun alan\u0131na girer. Toplad\u0131\u011f\u0131n\u0131z kan\u0131tlarla savc\u0131l\u0131\u011fa ba\u015fvurun; e-Devlet \u00fczerinden de su\u00e7 duyurusu yap\u0131labilir.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

S\u0131ralama \u00f6nemlidir: banka \u2192 kan\u0131t \u2192 ihbar \u2192 hakem heyeti \u2192 savc\u0131l\u0131k<\/strong>. Banka ad\u0131m\u0131n\u0131 en sona b\u0131rak\u0131rsan\u0131z geri alma ihtimalinizi b\u00fcy\u00fck \u00f6l\u00e7\u00fcde kaybedersiniz.<\/p>\n

Sat\u0131n almadan \u00f6nce: 60 saniyelik kontrol listesi<\/h2>\n
\n
Siteyi ETB\u0130S’te sorgulad\u0131m<\/strong>, kay\u0131t var ve unvan sitedekiyle ayn\u0131.<\/div>\n
Sitede ticaret unvan\u0131, adres ve MERS\u0130S\/vergi numaras\u0131<\/strong> yaz\u0131yor.<\/div>\n
Mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi ve iade ko\u015fullar\u0131<\/strong> var ve i\u00e7i dolu.<\/div>\n
\u00d6demeyi kredi kart\u0131yla ve 3D Secure ile<\/strong> yap\u0131yorum; havale istenmedi.<\/div>\n
Fiyat, piyasa fiyat\u0131na g\u00f6re a\u00e7\u0131klanabilir<\/strong> bir aral\u0131kta.<\/div>\n
Sabit telefon veya kurumsal e-posta<\/strong> ile ula\u015f\u0131labiliyor.<\/div>\n
Sipari\u015f onay\u0131n\u0131 ve \u00fcr\u00fcn sayfas\u0131n\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc saklad\u0131m<\/strong>.<\/div>\n<\/div>\n

Yedi maddenin tamam\u0131 i\u015faretliyse risk b\u00fcy\u00fck \u00f6l\u00e7\u00fcde ortadan kalkar. \u0130lk d\u00f6rd\u00fcnden biri bile i\u015faretlenemiyorsa<\/strong> o al\u0131\u015fveri\u015ften vazge\u00e7mek en do\u011frusudur.<\/p>\n

Papa\u011fan’da listelenen ma\u011fazalar i\u00e7in<\/h2>\n

Papa\u011fan’da yer alan ma\u011fazalar, bilinen ve do\u011frulanabilir markalard\u0131r; kampanya ve indirim kodlar\u0131n\u0131 yay\u0131mlamadan \u00f6nce ba\u011flant\u0131lar\u0131n \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 kontrol ederiz. S\u00fcreci Nas\u0131l Do\u011fruluyoruz?<\/a> sayfas\u0131nda ayr\u0131nt\u0131l\u0131 anlatt\u0131k.<\/p>\n

Yine de \u015funu a\u00e7\u0131k\u00e7a s\u00f6yleyelim: hi\u00e7bir kupon sitesi, listeledi\u011fi ma\u011fazan\u0131n sat\u0131\u015f sonras\u0131 performans\u0131n\u0131n garantisi de\u011fildir.<\/strong> Yukar\u0131daki \u00f6deme ve belge saklama al\u0131\u015fkanl\u0131klar\u0131, tan\u0131d\u0131\u011f\u0131n\u0131z bir ma\u011fazadan al\u0131\u015fveri\u015f yaparken de ge\u00e7erlidir.<\/p>\n

S\u0131k sorulan sorular<\/h2>\n
\n
\nBir sitenin g\u00fcvenilir olup olmad\u0131\u011f\u0131n\u0131 nas\u0131l anlar\u0131m?<\/summary>\n

En h\u0131zl\u0131 ve resm\u00ee yol ETB\u0130S sorgulamas\u0131d\u0131r: etbis.ticaret.gov.tr\/tr\/SiteSorgulama<\/a> adresinden alan ad\u0131n\u0131 sorgulay\u0131n ve \u00e7\u0131kan ticaret unvan\u0131n\u0131 sitenin kendi sayfalar\u0131ndaki unvanla kar\u015f\u0131la\u015ft\u0131r\u0131n. Ard\u0131ndan sitede ticaret unvan\u0131, adres, MERS\u0130S\/vergi numaras\u0131 ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi olup olmad\u0131\u011f\u0131na bak\u0131n, \u00f6demeyi kredi kart\u0131yla yap\u0131n. Kilit ikonunun (HTTPS) varl\u0131\u011f\u0131 g\u00fcvenilirlik g\u00f6stergesi de\u011fildir.<\/p>\n<\/details>\n

\nETB\u0130S kayd\u0131 olan site kesin g\u00fcvenli midir?<\/summary>\n

Hay\u0131r. Ticaret Bakanl\u0131\u011f\u0131’n\u0131n kendi uyar\u0131s\u0131na g\u00f6re ETB\u0130S kayd\u0131 ve sitedeki QR kod, i\u015fletmenin yaln\u0131zca e-ticaret mevzuat\u0131na uygun kay\u0131t yapt\u0131rd\u0131\u011f\u0131n\u0131 g\u00f6sterir; i\u015fletmenin veya al\u0131\u015fveri\u015f sitesinin g\u00fcvenli oldu\u011funu ya da hukuka ayk\u0131r\u0131 bir faaliyette bulunmad\u0131\u011f\u0131n\u0131 garanti etmez. ETB\u0130S bir ilk barajd\u0131r: kayd\u0131 olmayan siteyi eler, kayd\u0131 olan siteyi otomatik olarak g\u00fcvenilir yapmaz.<\/p>\n<\/details>\n

\nETB\u0130S sorgulamas\u0131 \u00fccretli mi, \u00fcyelik gerekiyor mu?<\/summary>\n

Hay\u0131r, \u00fccretsizdir ve \u00fcyelik gerektirmez. Ticaret Bakanl\u0131\u011f\u0131’n\u0131n ETB\u0130S sorgulama sayfas\u0131ndan alan ad\u0131n\u0131 yaz\u0131p aratt\u0131\u011f\u0131n\u0131zda, kay\u0131tl\u0131 i\u015fletmenin ticaret unvan\u0131 ve MERS\u0130S numaras\u0131 gibi bilgileri g\u00f6rebilirsiniz. Bu sistem, e-ticaret i\u015fletmelerinin \u015feffaf ve eri\u015filebilir olmas\u0131n\u0131 sa\u011flayarak doland\u0131r\u0131c\u0131l\u0131k riskini azaltmay\u0131 ama\u00e7lar.<\/p>\n<\/details>\n

\nSitede kilit (HTTPS) ikonu varsa g\u00fcvenli midir?<\/summary>\n

Hay\u0131r. Kilit ikonu yaln\u0131zca taray\u0131c\u0131n\u0131z ile site aras\u0131ndaki ba\u011flant\u0131n\u0131n \u015fifreli oldu\u011funu g\u00f6sterir; verinin kar\u015f\u0131 tarafta kimin eline ge\u00e7ti\u011fi hakk\u0131nda hi\u00e7bir bilgi vermez. SSL sertifikalar\u0131 bug\u00fcn \u00fccretsiz ve dakikalar i\u00e7inde al\u0131nabildi\u011fi i\u00e7in sahte sitelerin de neredeyse tamam\u0131nda kilit ikonu bulunur. HTTPS asgari bir ko\u015fuldur, g\u00fcvenlik kan\u0131t\u0131 de\u011fildir.<\/p>\n<\/details>\n

\nG\u00fcven Damgas\u0131 nedir, zorunlu mudur?<\/summary>\n

G\u00fcven Damgas\u0131, Elektronik Ticarette G\u00fcven Damgas\u0131 Hakk\u0131nda Tebli\u011f kapsam\u0131nda verilen ve ETB\u0130S kayd\u0131ndan daha kapsaml\u0131 bir denetime dayanan i\u015farettir; s\u00fcre\u00e7leri T\u00fcrkiye Odalar ve Borsalar Birli\u011fi (TOBB) G\u00fcven Damgas\u0131 Sa\u011flay\u0131c\u0131 s\u0131fat\u0131yla y\u00fcr\u00fct\u00fcr. Zorunlu de\u011fildir \u2014 damgas\u0131 olmayan pek \u00e7ok b\u00fcy\u00fck ve g\u00fcvenilir site vard\u0131r. Bir sitede damga logosu g\u00f6r\u00fcyorsan\u0131z logoya t\u0131klay\u0131n; ger\u00e7ek damga sa\u011flay\u0131c\u0131n\u0131n do\u011frulama sayfas\u0131na y\u00f6nlendirir, t\u0131klanmayan logo bir \u015fey ifade etmez.<\/p>\n<\/details>\n

\nHangi \u00f6deme y\u00f6ntemi en g\u00fcvenli?<\/summary>\n

Kredi kart\u0131, 3D Secure do\u011frulamas\u0131yla. Sorun \u00e7\u0131kt\u0131\u011f\u0131nda bankaya i\u015flem itiraz\u0131 (chargeback) ba\u015fvurusu yapabilirsiniz. Banka kart\u0131 ve kap\u0131da \u00f6deme orta d\u00fczeyde koruma sa\u011flar. Havale\/EFT ve kripto para ile yap\u0131lan \u00f6demelerde geri alma \u015fans\u0131 \u00e7ok d\u00fc\u015f\u00fckt\u00fcr, \u00e7\u00fcnk\u00fc i\u015flem kar\u015f\u0131 hesaba ge\u00e7tikten sonra bankan\u0131n geri \u00e7evirme yetkisi yoktur. Tan\u0131mad\u0131\u011f\u0131n\u0131z bir siteden ilk al\u0131\u015fveri\u015fte limitli sanal kart kullanmak en g\u00fcvenli y\u00f6ntemdir.<\/p>\n<\/details>\n

\nSite sadece havale\/EFT kabul ediyor, ne yapmal\u0131y\u0131m?<\/summary>\n

Al\u0131\u015fveri\u015f yapmay\u0131n. Kredi kart\u0131 kabul etmemek, sat\u0131c\u0131n\u0131n geri \u00f6deme mekanizmas\u0131ndan ka\u00e7\u0131nd\u0131\u011f\u0131 anlam\u0131na gelir ve bu, sahte sitelerin en belirgin ortak \u00f6zelli\u011fidir. \u00d6demenin \u015firket hesab\u0131 yerine bir \u015fah\u0131s IBAN’\u0131na istenmesi ise daha da g\u00fc\u00e7l\u00fc bir uyar\u0131d\u0131r: bu durumda i\u015flem ticari say\u0131lmaz ve t\u00fcketici olarak sahip oldu\u011funuz korumalar\u0131n \u00e7o\u011fu devreye girmez.<\/p>\n<\/details>\n

\nInstagram’daki sat\u0131\u015f hesaplar\u0131ndan al\u0131\u015fveri\u015f yap\u0131l\u0131r m\u0131?<\/summary>\n

Riski y\u00fcksektir \u00e7\u00fcnk\u00fc \u00e7o\u011fu zaman arada bir e-ticaret altyap\u0131s\u0131 yoktur: sipari\u015f DM’den al\u0131n\u0131r, \u00f6deme IBAN’a yap\u0131l\u0131r, ortada sipari\u015f kayd\u0131 ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi bulunmaz. Yine de alacaksan\u0131z asgari \u00fc\u00e7 \u015feyi sa\u011flay\u0131n: sat\u0131c\u0131n\u0131n ticaret unvan\u0131n\u0131 ve vergi numaras\u0131n\u0131 yaz\u0131l\u0131 isteyin, \u00f6demeyi \u015firket hesab\u0131na ve m\u00fcmk\u00fcnse kartla yap\u0131n, t\u00fcm yaz\u0131\u015fmay\u0131 ve ilan g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc saklay\u0131n.<\/p>\n<\/details>\n

\n\u00dcr\u00fcn hi\u00e7 gelmedi, \u00f6nce nereye ba\u015fvurmal\u0131y\u0131m?<\/summary>\n

\u00d6nce bankan\u0131za. Kartla \u00f6dediyseniz i\u015flem itiraz\u0131 s\u00fcrecini hemen ba\u015flat\u0131n \u2014 bankalar\u0131n itiraz s\u00fcreleri s\u0131n\u0131rl\u0131d\u0131r ve bu ad\u0131m\u0131 ertelemek geri alma ihtimalinizi d\u00fc\u015f\u00fcr\u00fcr. Ard\u0131ndan kan\u0131tlar\u0131 toplay\u0131n (sipari\u015f, dekont, ekran g\u00f6r\u00fcnt\u00fcleri), siteyi USOM’a ihbar edin, sat\u0131c\u0131n\u0131n kimli\u011fi belliyse T\u00fcketici Hakem Heyeti’ne ba\u015fvurun ve ortada doland\u0131r\u0131c\u0131l\u0131k varsa Cumhuriyet Ba\u015fsavc\u0131l\u0131\u011f\u0131’na su\u00e7 duyurusunda bulunun.<\/p>\n<\/details>\n

\nT\u00fcketici hakem heyetine mi, savc\u0131l\u0131\u011fa m\u0131 ba\u015fvurmal\u0131y\u0131m?<\/summary>\n

\u0130kisi farkl\u0131 durumlar i\u00e7indir. Sat\u0131c\u0131 belli ve ortada bir t\u00fcketici uyu\u015fmazl\u0131\u011f\u0131<\/strong> varsa (\u00fcr\u00fcn ay\u0131pl\u0131, iade yap\u0131lm\u0131yor, teslimat gecikti) T\u00fcketici Hakem Heyeti’ne ba\u015fvurulur; 2026’da 186.000 TL alt\u0131ndaki uyu\u015fmazl\u0131klarda bu ba\u015fvuru zorunludur ve \u00fccretsizdir. Sat\u0131c\u0131 ortadan kaybolduysa, kimlik bilgileri sahteyse veya \u00fcr\u00fcn hi\u00e7 g\u00f6nderilmediyse konu doland\u0131r\u0131c\u0131l\u0131k<\/strong> su\u00e7udur ve savc\u0131l\u0131\u011fa su\u00e7 duyurusunda bulunman\u0131z gerekir. Gerekirse ikisini birlikte y\u00fcr\u00fctebilirsiniz.<\/p>\n<\/details>\n

\nFiyat\u0131n \u00e7ok ucuz olmas\u0131 tek ba\u015f\u0131na sahtelik kan\u0131t\u0131 m\u0131?<\/summary>\n

Tek ba\u015f\u0131na kan\u0131t de\u011fildir ama en g\u00fc\u00e7l\u00fc uyar\u0131lardan biridir. Sezon sonu, stok eritme ve outlet gibi ger\u00e7ek nedenlerle belirgin indirimler olabilir. Ancak ayn\u0131 \u00fcr\u00fcn\u00fcn her yerdeki fiyat\u0131n\u0131n d\u00f6rtte birine sat\u0131lmas\u0131 perakende marjlar\u0131yla a\u00e7\u0131klanamaz. B\u00f6yle bir ilanla kar\u015f\u0131la\u015ft\u0131\u011f\u0131n\u0131zda fiyat\u0131 gerek\u00e7e saymay\u0131n; ETB\u0130S kayd\u0131, kimlik bilgileri ve \u00f6deme y\u00f6ntemi \u00fc\u00e7l\u00fcs\u00fcn\u00fc mutlaka kontrol edin.<\/p>\n<\/details>\n

\nSahte siteyi nereye ihbar edebilirim?<\/summary>\n

Zararl\u0131 ve doland\u0131r\u0131c\u0131l\u0131k ama\u00e7l\u0131 siteler i\u00e7in Ulusal Siber Olaylara M\u00fcdahale Merkezi’nin (usom.gov.tr<\/a>) ihbar kanal\u0131n\u0131 kullanabilirsiniz. T\u00fcketici mevzuat\u0131na ayk\u0131r\u0131 uygulamalar i\u00e7in Ticaret Bakanl\u0131\u011f\u0131’n\u0131n t\u00fcketici \u015fik\u00e2yet kanallar\u0131na, su\u00e7 unsuru ta\u015f\u0131yan durumlarda ise Cumhuriyet Ba\u015fsavc\u0131l\u0131\u011f\u0131’na ba\u015fvurabilirsiniz. \u0130hbar, hem sizin dosyan\u0131z i\u00e7in hem de ba\u015fkalar\u0131n\u0131n ma\u011fdur olmas\u0131n\u0131 engellemek a\u00e7\u0131s\u0131ndan de\u011ferlidir.<\/p>\n<\/details>\n

\nAlan ad\u0131n\u0131n ya\u015f\u0131n\u0131 nas\u0131l \u00f6\u011frenirim?<\/summary>\n

Bir “whois” sorgulama arac\u0131yla alan ad\u0131n\u0131n kay\u0131t tarihini g\u00f6rebilirsiniz. Bu bilgi tek ba\u015f\u0131na belirleyici de\u011fildir \u2014 her yeni site sahte de\u011fildir \u2014 ancak anlat\u0131lan hik\u00e2yeyle kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda anlam kazan\u0131r. Kendini y\u0131llard\u0131r faaliyette olan k\u00f6kl\u00fc bir ma\u011faza gibi tan\u0131tan bir sitenin alan ad\u0131 birka\u00e7 haftal\u0131ksa, ortada a\u00e7\u0131k bir tutars\u0131zl\u0131k var demektir.<\/p>\n<\/details>\n

\nKap\u0131da \u00f6deme sahte siteye kar\u015f\u0131 korur mu?<\/summary>\n

K\u0131smen. \u00dcr\u00fcn\u00fc teslim al\u0131rken \u00f6dedi\u011finiz i\u00e7in “para gitti, \u00fcr\u00fcn gelmedi” senaryosunu b\u00fcy\u00fck \u00f6l\u00e7\u00fcde ortadan kald\u0131r\u0131r. Ancak paketin i\u00e7inden yanl\u0131\u015f, eksik veya de\u011fersiz bir \u00fcr\u00fcn \u00e7\u0131kma ihtimaline kar\u015f\u0131 koruma sa\u011flamaz; bir\u00e7ok kargo firmas\u0131nda paketi \u00f6demeden a\u00e7\u0131p kontrol etme imk\u00e2n\u0131 yoktur. Bu durumda kargo g\u00f6revlisi e\u015fli\u011finde tutanak tutturmak ve ambalaj\u0131 a\u00e7arken video kayd\u0131 almak i\u015finizi kolayla\u015ft\u0131r\u0131r.<\/p>\n<\/details>\n<\/div>\n

Kaynaklar<\/h3>\n