{"id":144,"date":"2026-08-03T23:27:21","date_gmt":"2026-08-03T20:27:21","guid":{"rendered":"https:\/\/blog.papagan.com\/tr\/?p=144"},"modified":"2026-08-04T16:03:32","modified_gmt":"2026-08-04T13:03:32","slug":"iade-ve-cayma-hakki-rehberi","status":"publish","type":"post","link":"https:\/\/blog.papagan.com\/tr\/iade-ve-cayma-hakki-rehberi\/","title":{"rendered":"\u0130ade ve Cayma Hakk\u0131 Rehberi 2026: 14 G\u00fcn Kural\u0131, Kargo Kime Ait, Hangi \u00dcr\u00fcn \u0130ade Edilemez"},"content":{"rendered":"
\n

\u0130nternetten ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc be\u011fenmediniz, ar\u0131zal\u0131 \u00e7\u0131kt\u0131 ya da sat\u0131c\u0131 sipari\u015fi iptal etti. Bu rehberde hangi hakk\u0131n hangi durumda i\u015fledi\u011fini<\/strong>, s\u00fcrelerin tam olarak ne zaman ba\u015flad\u0131\u011f\u0131n\u0131 ve sat\u0131c\u0131 direnirse ne yapman\u0131z gerekti\u011fini \u2014 mevzuattaki madde numaralar\u0131yla ve \u00f6rneklerle<\/strong> anlatt\u0131k. Buradaki her rakam ve kural, Resm\u00ee Gazete ve mevzuat.gov.tr<\/a> \u00fczerindeki g\u00fcncel resm\u00ee metinlerden do\u011frulanm\u0131\u015ft\u0131r.<\/p>\n

K\u0131sa cevap:<\/strong> \u0130nternetten yapt\u0131\u011f\u0131n\u0131z al\u0131\u015fveri\u015fte \u00fcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren 14 g\u00fcn<\/strong> i\u00e7inde, hi\u00e7bir gerek\u00e7e g\u00f6stermeden ve ceza \u00f6demeden sipari\u015ften cayabilirsiniz. 2025 de\u011fi\u015fikli\u011finden sonra iade kargo \u00fccreti pratikte sat\u0131c\u0131ya aittir<\/strong>: sat\u0131c\u0131 \u00f6n bilgilendirmede bir kargo firmas\u0131 belirtmi\u015fse o firmayla g\u00f6nderdi\u011finizde sizden \u00fccret istenemez, hi\u00e7 firma belirtmemi\u015fse zaten hi\u00e7bir iade masraf\u0131 talep edilemez. Sat\u0131c\u0131, \u00fcr\u00fcn\u00fc kargoya verdi\u011finiz tarihten itibaren 14 g\u00fcn i\u00e7inde<\/strong> teslim masraflar\u0131 d\u00e2hil t\u00fcm \u00f6demeyi iade etmek zorundad\u0131r. \u00dcr\u00fcn ar\u0131zal\u0131ysa<\/strong> bu 14 g\u00fcnl\u00fck s\u00fcre de\u011fil, 2 y\u0131ll\u0131k ay\u0131pl\u0131 mal sorumlulu\u011fu<\/strong> devreye girer. Anla\u015famazsan\u0131z 2026’da 186.000 TL’nin alt\u0131ndaki<\/strong> uyu\u015fmazl\u0131klarda T\u00fcketici Hakem Heyeti’ne ba\u015fvurmak zorunludur ve ba\u015fvuru \u00fccretsizdir.<\/p>\n

\n
14 g\u00fcn<\/b>Cayma s\u00fcresi (teslimden itibaren)<\/span><\/div>\n
14 g\u00fcn<\/b>Sat\u0131c\u0131n\u0131n para iadesi s\u00fcresi<\/span><\/div>\n
2 y\u0131l<\/b>Ay\u0131pl\u0131 maldan sorumluluk<\/span><\/div>\n
186.000 TL<\/b>2026 hakem heyeti s\u0131n\u0131r\u0131<\/span><\/div>\n<\/div>\n

Cayma hakk\u0131 nedir, hangi al\u0131\u015fveri\u015flerde var?<\/h2>\n

Cayma hakk\u0131, mesafeli s\u00f6zle\u015fmelerde t\u00fcketicinin hi\u00e7bir gerek\u00e7e g\u00f6stermeden s\u00f6zle\u015fmeden d\u00f6nebilmesidir.<\/strong> Buradaki kilit kelime “mesafeli”: 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun’un 48. maddesine g\u00f6re mesafeli s\u00f6zle\u015fme, sat\u0131c\u0131 ile t\u00fcketicinin e\u015f zamanl\u0131 fiziksel varl\u0131\u011f\u0131 olmaks\u0131z\u0131n<\/em>, uzaktan ileti\u015fim ara\u00e7lar\u0131yla kurulan s\u00f6zle\u015fmedir. Yani internet sitesi, mobil uygulama, telefonla sipari\u015f, sosyal medya \u00fczerinden sat\u0131\u015f \u2014 hepsi bu kapsamdad\u0131r.<\/p>\n

\n

“T\u00fcketici, on d\u00f6rt g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir.”<\/p>\n

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, Madde 9\/1<\/cite>\n<\/div>\n

Bu hakk\u0131n en \u00e7ok yanl\u0131\u015f bilinen taraf\u0131 \u015fudur: ma\u011fazadan yapt\u0131\u011f\u0131n\u0131z y\u00fcz y\u00fcze al\u0131\u015fveri\u015fte cayma hakk\u0131 yoktur.<\/strong> Ma\u011fazadan ald\u0131\u011f\u0131n\u0131z sa\u011flam bir \u00fcr\u00fcn\u00fc “be\u011fenmedim” diyerek iade etme hakk\u0131 kanundan do\u011fmaz. Ma\u011fazalar\u0131n uygulad\u0131\u011f\u0131 14\/30 g\u00fcnl\u00fck de\u011fi\u015fim politikas\u0131 tamamen ticari bir tercihtir<\/em> ve ma\u011faza bunu istedi\u011fi gibi s\u0131n\u0131rlayabilir (\u00f6rne\u011fin “sadece de\u011fi\u015fim, para iadesi yok” diyebilir). Buna kar\u015f\u0131l\u0131k internetten al\u0131nan \u00fcr\u00fcnde iade, ma\u011fazan\u0131n insaf\u0131na de\u011fil mevzuata ba\u011fl\u0131d\u0131r.<\/p>\n

2026 istisnas\u0131:<\/strong> 1 A\u011fustos 2026’da y\u00fcr\u00fcrl\u00fc\u011fe giren d\u00fczenlemeyle yenilenmi\u015f \u00fcr\u00fcnlerde<\/strong> bu kural de\u011fi\u015fti: yenilenmi\u015f bir cihaz\u0131 fiziki ma\u011fazadan<\/em> sat\u0131n alsan\u0131z bile 14 g\u00fcn i\u00e7inde gerek\u00e7esiz cayma hakk\u0131n\u0131z var. Ayr\u0131nt\u0131lar: yenilenmi\u015f \u00fcr\u00fcn rehberimiz<\/a>.<\/p>\n

\nAyr\u0131m\u0131 akl\u0131n\u0131zda tutun:<\/strong> Cayma hakk\u0131<\/strong> = \u00fcr\u00fcn sa\u011flam ama vazge\u00e7tiniz (sadece mesafeli\/i\u015fyeri d\u0131\u015f\u0131 sat\u0131\u015flarda, 14 g\u00fcn). Ay\u0131pl\u0131 mal haklar\u0131<\/strong> = \u00fcr\u00fcn ar\u0131zal\u0131, eksik ya da tan\u0131t\u0131ld\u0131\u011f\u0131 gibi de\u011fil (nereden al\u0131rsan\u0131z al\u0131n, 2 y\u0131l). \u0130kisi birbirinin yerine ge\u00e7mez; 14 g\u00fcn ge\u00e7ti diye ar\u0131zal\u0131 \u00fcr\u00fcndeki haklar\u0131n\u0131z bitmez.\n<\/div>\n

14 g\u00fcnl\u00fck s\u00fcre tam olarak ne zaman ba\u015flar?<\/h2>\n

Mal al\u0131mlar\u0131nda s\u00fcre, \u00fcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn ba\u015flar \u2014 sipari\u015fi verdi\u011finiz ya da sat\u0131c\u0131n\u0131n kargoya verdi\u011fi g\u00fcn de\u011fil.<\/strong> Y\u00f6netmelik bu noktay\u0131 \u00f6zellikle netle\u015ftirmi\u015ftir: “Mal\u0131n sat\u0131c\u0131 taraf\u0131ndan ta\u015f\u0131y\u0131c\u0131ya teslimi, t\u00fcketiciye yap\u0131lan teslim olarak kabul edilmez” (Madde 9\/4). Hizmet al\u0131mlar\u0131nda ise s\u00fcre s\u00f6zle\u015fmenin kuruldu\u011fu g\u00fcn ba\u015flar.<\/p>\n

Ayr\u0131ca teslimat\u0131 beklemek zorunda de\u011filsiniz<\/strong>: s\u00f6zle\u015fmenin kurulmas\u0131ndan mal\u0131n teslimine kadar ge\u00e7en s\u00fcrede de cayma hakk\u0131n\u0131z\u0131 kullanabilirsiniz (Madde 9\/2).<\/p>\n

\n\u00d6RNEK<\/span><\/p>\n

3 A\u011fustos’ta sipari\u015f verdiniz, sat\u0131c\u0131 5 A\u011fustos’ta kargoya verdi, kargo size 8 A\u011fustos<\/b>‘ta teslim etti. Cayma s\u00fcreniz 8 A\u011fustos’ta ba\u015flar ve 22 A\u011fustos<\/b> g\u00fcn\u00fc sona erer. 5 A\u011fustos’u ba\u015flang\u0131\u00e7 sayan sat\u0131c\u0131 yan\u0131l\u0131yordur.<\/p>\n<\/div>\n

Par\u00e7al\u0131 ve d\u00fczenli teslimatlarda s\u00fcre<\/h3>\n
\n\n\n\n\n\n\n\n\n\n\n
Sipari\u015f tipi<\/th>\n14 g\u00fcn ne zaman ba\u015flar?<\/th>\nDayanak<\/th>\n<\/tr>\n<\/thead>\n
Tek \u00fcr\u00fcn<\/td>\n\u00dcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn<\/td>\nY\u00f6n. m.9\/2<\/td>\n<\/tr>\n
Tek sipari\u015fte ayr\u0131 ayr\u0131 teslim edilen birden \u00e7ok \u00fcr\u00fcn<\/td>\nSon \u00fcr\u00fcn\u00fc<\/strong> teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn<\/td>\nY\u00f6n. m.9\/3-a<\/td>\n<\/tr>\n
Birden fazla par\u00e7adan olu\u015fan \u00fcr\u00fcn (\u00f6rn. mod\u00fcler mobilya)<\/td>\nSon par\u00e7ay\u0131<\/strong> teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn<\/td>\nY\u00f6n. m.9\/3-b<\/td>\n<\/tr>\n
Belirli s\u00fcre boyunca d\u00fczenli teslimat (abonelik kutusu vb.)<\/td>\n\u0130lk \u00fcr\u00fcn\u00fc<\/strong> teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn<\/td>\nY\u00f6n. m.9\/3-c<\/td>\n<\/tr>\n
Hizmet al\u0131m\u0131<\/td>\nS\u00f6zle\u015fmenin kuruldu\u011fu g\u00fcn<\/td>\nY\u00f6n. m.9\/2<\/td>\n<\/tr>\n
Mal + hizmet birlikte<\/td>\nMal teslimine ili\u015fkin kurallar uygulan\u0131r<\/td>\nY\u00f6n. m.9\/5<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n\u00d6RNEK<\/span><\/p>\n

Tek sipari\u015fte yemek masas\u0131 ve 4 sandalye ald\u0131n\u0131z. Masa 8 A\u011fustos<\/b>‘ta, sandalyeler 12 A\u011fustos<\/b>‘ta geldi. Cayma s\u00fcresi 12 A\u011fustos’ta ba\u015flar; yani masay\u0131 da 26 A\u011fustos’a kadar iade edebilirsiniz.<\/p>\n<\/div>\n

Sat\u0131c\u0131 sizi bilgilendirmediyse: s\u00fcre 1 y\u0131l uzar<\/h3>\n

Bu, t\u00fcketicinin lehine olan ve \u00e7ok az bilinen bir kurald\u0131r. 6502 say\u0131l\u0131 Kanun’un 48\/4 maddesine g\u00f6re sat\u0131c\u0131, cayma hakk\u0131 konusunda t\u00fcketiciyi bilgilendirdi\u011fini ispat etmekle y\u00fck\u00fcml\u00fcd\u00fcr<\/em>. Gerekti\u011fi \u015fekilde bilgilendirilmediyseniz 14 g\u00fcnl\u00fck s\u00fcreyle ba\u011fl\u0131 de\u011filsiniz.<\/p>\n

\n

“T\u00fcketici, cayma hakk\u0131 konusunda gerekti\u011fi \u015fekilde bilgilendirilmezse, cayma hakk\u0131n\u0131 kullanmak i\u00e7in on d\u00f6rt g\u00fcnl\u00fck s\u00fcreyle ba\u011fl\u0131 de\u011fildir. Her h\u00e2l\u00fck\u00e2rda bu s\u00fcre cayma s\u00fcresinin bitti\u011fi tarihten itibaren bir y\u0131l sonra sona erer.”<\/p>\n

6502 say\u0131l\u0131 Kanun, Madde 48\/4<\/cite>\n<\/div>\n

Cayma bildirimi nas\u0131l yap\u0131l\u0131r?<\/h2>\n

Bildirimin 14 g\u00fcn dolmadan, yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile sat\u0131c\u0131ya, sa\u011flay\u0131c\u0131ya ya da arac\u0131 hizmet sa\u011flay\u0131c\u0131ya (pazaryerine) y\u00f6neltilmesi yeterlidir<\/strong> (Y\u00f6netmelik m.11\/1). “Kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131” e-posta, SMS ve site i\u00e7i mesaj gibi kaydedilebilir kanallar\u0131 kapsar. Telefonla yap\u0131lan s\u00f6zl\u00fc bildirim ispat a\u00e7\u0131s\u0131ndan risklidir.<\/p>\n

\u0130nternet sitesi \u00fczerinden cayma se\u00e7ene\u011fi sunuluyorsa, sat\u0131c\u0131 talebinizin kendisine ula\u015ft\u0131\u011f\u0131na dair teyit bilgisini derh\u00e2l size iletmek zorundad\u0131r<\/strong> (m.11\/2). Pazaryeri \u00fczerinden al\u0131\u015fveri\u015fte ayn\u0131 y\u00fck\u00fcml\u00fcl\u00fck arac\u0131 hizmet sa\u011flay\u0131c\u0131ya da getirilmi\u015ftir (m.11\/5).<\/p>\n

\n\u0130spat y\u00fck\u00fc sizde:<\/strong> Y\u00f6netmelik m.11\/4 a\u00e7\u0131k\u00e7a “cayma hakk\u0131n\u0131n kullan\u0131m\u0131na ili\u015fkin ispat y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc t\u00fcketiciye aittir” der. Bu y\u00fczden bildirimi mutlaka yaz\u0131l\u0131 bir kanaldan<\/strong> yap\u0131n ve ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc \/ e-posta \u00e7\u0131kt\u0131s\u0131n\u0131 saklay\u0131n. Sadece telefonla aray\u0131p “iptal edin” demek, uyu\u015fmazl\u0131k \u00e7\u0131karsa sizi zor durumda b\u0131rak\u0131r.\n<\/div>\n

Kopyalayabilece\u011finiz \u00f6rnek cayma bildirimi<\/h3>\n
Konu: Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 \u2014 Sipari\u015f No: ………..<\/p>\n

Al\u0131c\u0131: [Sat\u0131c\u0131 \/ pazaryeri unvan\u0131]<\/p>\n

A\u015fa\u011f\u0131da bilgileri yer alan sipari\u015fim bak\u0131m\u0131ndan, Mesafeli S\u00f6zle\u015fmeler
\nY\u00f6netmeli\u011fi kapsam\u0131ndaki 14 g\u00fcnl\u00fck cayma hakk\u0131m\u0131 kullan\u0131yorum.<\/p>\n

Sipari\u015f numaras\u0131 : ………..
\nSipari\u015f tarihi : ………..
\nTeslim tarihi : ………..
\n\u00dcr\u00fcn : ………..
\nTutar : ……….. TL
\nAd Soyad : ………..<\/p>\n

Y\u00f6netmeli\u011fin 12. maddesi uyar\u0131nca, teslim masraflar\u0131 d\u00e2hil olmak \u00fczere
\ntahsil edilen t\u00fcm \u00f6demenin, sat\u0131n al\u0131rken kulland\u0131\u011f\u0131m \u00f6deme arac\u0131na
\ntek seferde iade edilmesini talep ediyorum.<\/p>\n

\u0130ade i\u00e7in \u00f6ng\u00f6rd\u00fc\u011f\u00fcn\u00fcz ta\u015f\u0131y\u0131c\u0131 bilgisini taraf\u0131ma bildirmenizi rica
\nederim; bildirilmemesi h\u00e2linde iade masraf\u0131 taraf\u0131ma yans\u0131t\u0131lamaz.<\/p>\n

Tarih: ………..
\n\u0130mza \/ Ad Soyad: ………..<\/p><\/div>\n

Y\u00f6netmeli\u011fin ekinde resm\u00ee bir “\u00f6rnek cayma formu” da bulunur ve bu formu kullanmak zorunda de\u011filsiniz \u2014 cayma karar\u0131n\u0131z\u0131 bildiren a\u00e7\u0131k bir beyan da yeterlidir<\/strong> (m.11\/2). Yukar\u0131daki metin, bu beyan\u0131n pratik bir \u00f6rne\u011fidir.<\/p>\n

\u0130ade kargo \u00fccreti kime ait? (24 May\u0131s 2025 de\u011fi\u015fikli\u011fi)<\/h2>\n

Bu, t\u00fcketicilerin en \u00e7ok tart\u0131\u015ft\u0131\u011f\u0131 ve mevzuat\u0131n 2025’te t\u00fcketici lehine a\u00e7\u0131k\u00e7a netle\u015ftirdi\u011fi<\/strong> konudur. Y\u00f6netmeli\u011fin 12\/5. maddesi 24\/5\/2025 tarihli de\u011fi\u015fiklikle yeniden yaz\u0131ld\u0131 ve \u00fc\u00e7 ayr\u0131 durum tan\u0131mland\u0131.<\/p>\n

\n

“Cayma hakk\u0131n\u0131n kullan\u0131m\u0131nda, 5 inci maddenin birinci f\u0131kras\u0131n\u0131n (g) bendi kapsam\u0131nda, sat\u0131c\u0131n\u0131n iade i\u00e7in belirtti\u011fi ta\u015f\u0131y\u0131c\u0131 arac\u0131l\u0131\u011f\u0131yla mal\u0131n geri g\u00f6nderilmesi h\u00e2linde, t\u00fcketici iadeye ili\u015fkin masraflardan sorumlu tutulamaz. Sat\u0131c\u0131n\u0131n \u00f6n bilgilendirmede iade i\u00e7in herhangi bir ta\u015f\u0131y\u0131c\u0131y\u0131 belirtmedi\u011fi durumda ise t\u00fcketiciden iade masraf\u0131na ili\u015fkin herhangi bir bedel talep edilemez. \u0130ade i\u00e7in \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n, t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 durumunda sat\u0131c\u0131, ilave hi\u00e7bir masraf talep etmeksizin iade edilmek istenen mal\u0131n t\u00fcketiciden al\u0131nmas\u0131n\u0131 sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr.”<\/p>\n

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, Madde 12\/5 (De\u011fi\u015fik: RG 24\/5\/2025-32909)<\/cite>\n<\/div>\n

\n\n\n\n\n\n\n\n\n
Durum<\/th>\n\u0130ade kargo \u00fccretini kim \u00f6der?<\/th>\n<\/tr>\n<\/thead>\n
Sat\u0131c\u0131 \u00f6n bilgilendirmede iade ta\u015f\u0131y\u0131c\u0131s\u0131n\u0131 belirtmi\u015f, siz de o ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderdiniz<\/td>\nSat\u0131c\u0131 \u2014 sizden masraf talep edilemez<\/td>\n<\/tr>\n
Sat\u0131c\u0131 \u00f6n bilgilendirmede hi\u00e7bir ta\u015f\u0131y\u0131c\u0131 belirtmemi\u015f<\/td>\nSat\u0131c\u0131 \u2014 sizden hi\u00e7bir iade bedeli istenemez<\/td>\n<\/tr>\n
Belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n bulundu\u011funuz yerde \u015fubesi yok<\/td>\nSat\u0131c\u0131, ilave masrafs\u0131z \u00fcr\u00fcn\u00fc adresinizden ald\u0131rmak zorunda<\/td>\n<\/tr>\n
Siz kendi tercihinizle ba\u015fka<\/strong> bir ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderdiniz<\/td>\nBu koruma d\u0131\u015f\u0131nda kal\u0131rs\u0131n\u0131z; ayr\u0131ca para iadesi s\u00fcresi \u00fcr\u00fcn sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131nda<\/em> ba\u015flar<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n\u00d6RNEK<\/span><\/p>\n

Sat\u0131c\u0131n\u0131n \u00f6n bilgilendirme formunda “iadeler X Kargo ile yap\u0131l\u0131r” yaz\u0131yor. \u00dcr\u00fcn\u00fc X Kargo \u015fubesine g\u00f6t\u00fcr\u00fcp g\u00f6nderiyorsunuz \u2014 \u00fccret sizden al\u0131namaz<\/b>. Ancak siz kendi al\u0131\u015fkanl\u0131\u011f\u0131n\u0131zla Y Kargo’yu tercih ederseniz hem bu masraf size kal\u0131r hem de sat\u0131c\u0131n\u0131n 14 g\u00fcnl\u00fck iade s\u00fcresi, \u00fcr\u00fcn eline ula\u015fana kadar ba\u015flamaz.<\/p>\n<\/div>\n

\nPratik kural:<\/strong> Cayma bildiriminizi g\u00f6nderirken ayn\u0131 mesajda “iade i\u00e7in \u00f6ng\u00f6rd\u00fc\u011f\u00fcn\u00fcz ta\u015f\u0131y\u0131c\u0131 hangisidir?”<\/em> diye sorun. Cevap gelmezse, mevzuata g\u00f6re sizden iade masraf\u0131 talep edilemez ve elinizde bunu g\u00f6steren yaz\u0131l\u0131 bir kay\u0131t olur.\n<\/div>\n

Pazaryerinden ald\u0131ysan\u0131z: arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n sorumlulu\u011fu<\/h3>\n

2022 de\u011fi\u015fikli\u011fiyle Y\u00f6netmeli\u011fe eklenen 12\/A maddesi, pazaryerlerine (arac\u0131 hizmet sa\u011flay\u0131c\u0131) a\u011f\u0131r y\u00fck\u00fcml\u00fcl\u00fckler getirdi. Bedeli tahsil eden pazaryeri, sat\u0131c\u0131yla birlikte m\u00fcteselsilen sorumludur<\/strong> \u2014 yani paray\u0131 do\u011frudan pazaryerinden de talep edebilirsiniz. Tek istisna, mal teslim edildikten sonra<\/em> bedelin sat\u0131c\u0131ya aktar\u0131lm\u0131\u015f olmas\u0131d\u0131r (Y\u00f6n. m.12\/1, m.12\/A-7). Ayr\u0131ca pazaryeri, cayma ve iade taleplerini iletebilmeniz i\u00e7in kesintisiz a\u00e7\u0131k bir sistem kurmak ve talebinizi sat\u0131c\u0131ya derh\u00e2l iletmek zorundad\u0131r.<\/p>\n

Param ne zaman geri gelir?<\/h2>\n

Sat\u0131c\u0131, \u00fcr\u00fcn\u00fc iade i\u00e7in \u00f6ng\u00f6r\u00fclen ta\u015f\u0131y\u0131c\u0131ya teslim etti\u011finiz tarihten itibaren 14 g\u00fcn i\u00e7inde, varsa teslim masraflar\u0131 d\u00e2hil tahsil edilen t\u00fcm \u00f6demeleri iade etmek zorundad\u0131r<\/strong> (Y\u00f6netmelik m.12\/1). Dikkat edin: s\u00fcre, \u00fcr\u00fcn\u00fcn sat\u0131c\u0131n\u0131n deposuna varmas\u0131yla de\u011fil, sizin kargoya vermenizle<\/strong> ba\u015flar. \u00dcr\u00fcn\u00fc teslim almadan cayarsan\u0131z s\u00fcre, cayma bildiriminin sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren i\u015fler (m.12\/2).<\/p>\n

\u0130ade nas\u0131l yap\u0131lacak? Y\u00f6netmelik m.12\/4 net: t\u00fcketicinin sat\u0131n al\u0131rken kulland\u0131\u011f\u0131 \u00f6deme arac\u0131na uygun \u015fekilde, hi\u00e7bir masraf veya y\u00fck\u00fcml\u00fcl\u00fck getirmeden ve tek seferde.<\/strong> Kredi kart\u0131yla \u00f6dediyseniz, kart \u00e7\u0131karan kurulu\u015f tutar\u0131 kendisine ula\u015fmas\u0131n\u0131 takiben kullan\u0131labilir limitinize tek seferde eklemekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n

\n\u00d6RNEK ZAMAN \u00c7\u0130ZELGES\u0130<\/span><\/p>\n

8 A\u011fustos:<\/b> \u00dcr\u00fcn\u00fc teslim ald\u0131n\u0131z \u2192 14 g\u00fcn ba\u015flad\u0131.
\n15 A\u011fustos:<\/b> Yaz\u0131l\u0131 cayma bildirimini g\u00f6nderdiniz (14 g\u00fcn i\u00e7inde, ge\u00e7erli).
\n18 A\u011fustos:<\/b> \u00dcr\u00fcn\u00fc sat\u0131c\u0131n\u0131n belirtti\u011fi kargoya teslim ettiniz \u2192 sat\u0131c\u0131n\u0131n 14 g\u00fcn\u00fc ba\u015flad\u0131.
\n1 Eyl\u00fcl:<\/b> Sat\u0131c\u0131n\u0131n paray\u0131 iade etmesi i\u00e7in son g\u00fcn. Bu tarihte para h\u00e2l\u00e2 gelmediyse hakk\u0131n\u0131z\u0131 aramaya ba\u015flayabilirsiniz.<\/p>\n<\/div>\n

\nS\u0131k kar\u015f\u0131la\u015f\u0131lan hukuka ayk\u0131r\u0131 uygulamalar:<\/strong> “\u0130adeyi hediye \u00e7eki \/ c\u00fczdan bakiyesi olarak veriyoruz”, “iadeyi 3 taksitte yap\u0131yoruz”, “kargo bedelini iade etmiyoruz”. \u00dc\u00e7\u00fc de mevzuata ayk\u0131r\u0131d\u0131r: iade \u00f6dedi\u011finiz araca<\/strong>, tek seferde<\/strong> ve teslim masraflar\u0131 d\u00e2hil<\/strong> yap\u0131lmak zorundad\u0131r (m.12\/4 ve m.12\/1).\n<\/div>\n

\u00dcr\u00fcn\u00fc ka\u00e7 g\u00fcn i\u00e7inde geri g\u00f6ndermeliyim?<\/h2>\n

Sat\u0131c\u0131 \u00fcr\u00fcn\u00fc kendisinin geri alaca\u011f\u0131na dair bir teklifte bulunmad\u0131ysa, cayma bildirimini y\u00f6neltti\u011finiz tarihten itibaren 14 g\u00fcn i\u00e7inde<\/strong> \u00fcr\u00fcn\u00fc g\u00f6ndermeniz gerekir (Y\u00f6netmelik m.13\/1). Yani cayma bildirimi i\u00e7in 14 g\u00fcn\u00fcn\u00fcz, \u00fcr\u00fcn\u00fc g\u00f6ndermek i\u00e7in ayr\u0131ca<\/em> 14 g\u00fcn\u00fcn\u00fcz vard\u0131r.<\/p>\n

Peki \u00fcr\u00fcn\u00fc denediyseniz? Y\u00f6netmelik bunu da koruma alt\u0131na alm\u0131\u015ft\u0131r:<\/p>\n

\n

“T\u00fcketici, cayma s\u00fcresi i\u00e7inde mal\u0131, i\u015fleyi\u015fine, teknik \u00f6zelliklerine ve kullan\u0131m talimatlar\u0131na uygun bir \u015fekilde kulland\u0131\u011f\u0131 takdirde meydana gelen de\u011fi\u015fiklik ve bozulmalardan sorumlu de\u011fildir.”<\/p>\n

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, Madde 13\/2<\/cite>\n<\/div>\n

Bu, “kutusu a\u00e7\u0131ld\u0131ysa iade al\u0131nmaz” s\u00f6yleminin mevzuatta kar\u015f\u0131l\u0131\u011f\u0131 olmad\u0131\u011f\u0131 anlam\u0131na gelir.<\/strong> Bir ayakkab\u0131y\u0131 deneyebilir, bir telefonu kurup \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 g\u00f6rebilir, bir ceketi \u00fczerinizde bakabilirsiniz. S\u0131n\u0131r, \u00fcr\u00fcn\u00fc ma\u011fazada deneyebilece\u011finiz \u00f6l\u00e7\u00fcn\u00fcn<\/em> \u00f6tesinde kullanmakt\u0131r: kullan\u0131m izleri b\u0131rakacak \u015fekilde g\u00fcnlerce giymek, cihaz\u0131 hasarland\u0131racak bi\u00e7imde kullanmak bu kapsam\u0131n d\u0131\u015f\u0131na \u00e7\u0131kar. Ambalaj\u0131n a\u00e7\u0131lmas\u0131n\u0131n iadeyi engelledi\u011fi durumlar, a\u015fa\u011f\u0131daki istisna listesinde tek tek say\u0131lan mallarla s\u0131n\u0131rl\u0131d\u0131r.<\/p>\n

Taksitli kredi veya ek hizmetle ald\u0131ysan\u0131z: yan s\u00f6zle\u015fmeler<\/h2>\n

\u00dcr\u00fcn\u00fc bir ba\u011fl\u0131 kredi<\/strong>, sigorta, uzat\u0131lm\u0131\u015f garanti veya kurulum paketi gibi ek bir s\u00f6zle\u015fmeyle birlikte ald\u0131ysan\u0131z, cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131n\u0131zda bu ek s\u00f6zle\u015fmelerin durumu ayr\u0131ca d\u00fczenlenmi\u015ftir.<\/p>\n

\n

“Kanunun 30 uncu maddesi h\u00fck\u00fcmleri sakl\u0131 kalmak ko\u015fuluyla, t\u00fcketicinin cayma hakk\u0131n\u0131 kullanmas\u0131 durumunda yan s\u00f6zle\u015fmeler de kendili\u011finden sona erer. Bu durumda t\u00fcketici, 13 \u00fcnc\u00fc maddenin ikinci f\u0131kras\u0131nda belirtilen h\u00e2ller d\u0131\u015f\u0131nda herhangi bir masraf, tazminat veya cezai \u015fart \u00f6demekle y\u00fck\u00fcml\u00fc de\u011fildir. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131n\u0131 yan s\u00f6zle\u015fmenin taraf\u0131 olan \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye derh\u00e2l bildirmelidir.”<\/p>\n

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, Madde 14<\/cite>\n<\/div>\n

Pratik kar\u015f\u0131l\u0131\u011f\u0131 \u015fudur: ana s\u00f6zle\u015fmeden cayarsan\u0131z, ona ba\u011fl\u0131 olan yan s\u00f6zle\u015fme de kendili\u011finden sona erer<\/strong> ve bunun i\u00e7in ayr\u0131ca bir bildirim yapman\u0131z ya da cayma bedeli \u00f6demeniz gerekmez. \u00dc\u00e7\u00fcnc\u00fc ki\u015fiye (\u00f6rne\u011fin sigorta \u015firketine) haber verme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sat\u0131c\u0131dad\u0131r<\/strong>, sizde de\u011fil. Pazaryeri \u00fczerinden kurulan ve yan s\u00f6zle\u015fmeye arac\u0131l\u0131k edilen i\u015flemlerde bu bildirimden arac\u0131 hizmet sa\u011flay\u0131c\u0131 da sorumludur.<\/p>\n

\n\u00d6RNEK<\/span><\/p>\n

Bir beyaz e\u015fyay\u0131 sat\u0131c\u0131n\u0131n sundu\u011fu uzat\u0131lm\u0131\u015f garanti paketiyle<\/b> birlikte ald\u0131n\u0131z ve 14 g\u00fcn i\u00e7inde cayd\u0131n\u0131z. Uzat\u0131lm\u0131\u015f garanti s\u00f6zle\u015fmesi de kendili\u011finden sona erer; bunun i\u00e7in ayr\u0131 bir iptal talebi g\u00f6ndermeniz veya paket bedelini \u00fcstlenmeniz gerekmez.<\/p>\n<\/div>\n

Tek istisna ba\u011fl\u0131 kredilerdir<\/strong>: Y\u00f6netmelik, 6502 say\u0131l\u0131 Kanun’un 30. maddesindeki ba\u011fl\u0131 kredi h\u00fck\u00fcmlerini sakl\u0131 tutar. \u00dcr\u00fcn\u00fc bankadan al\u0131nan ba\u011fl\u0131 bir kredi ile ald\u0131ysan\u0131z s\u00fcre\u00e7 bu \u00f6zel h\u00fck\u00fcmlere g\u00f6re y\u00fcr\u00fcr; bu durumda hem sat\u0131c\u0131yla hem de kredi veren kurulu\u015fla yaz\u0131l\u0131 olarak ileti\u015fime ge\u00e7in.<\/p>\n

Hangi \u00fcr\u00fcnler iade edilemez?<\/h2>\n

Y\u00f6netmeli\u011fin 15. maddesi cayma hakk\u0131n\u0131n istisnalar\u0131n\u0131 sayar. Maddenin giri\u015findeki “Taraflarca aksi kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a”<\/strong> ifadesi \u00f6nemlidir: bu liste bir tavan de\u011fil taband\u0131r \u2014 sat\u0131c\u0131 isterse bu \u00fcr\u00fcnlerde de iade hakk\u0131 tan\u0131yabilir (nitekim bir\u00e7ok b\u00fcy\u00fck sat\u0131c\u0131 tan\u0131r). Ama tan\u0131mak zorunda de\u011fildir.<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\u0130stisna (Y\u00f6n. m.15)<\/th>\nG\u00fcnl\u00fck hayattan \u00f6rnek<\/th>\n<\/tr>\n<\/thead>\n
a) Fiyat\u0131 finansal piyasa dalgalanmalar\u0131na ba\u011fl\u0131 olan mal\/hizmetler<\/td>\nDe\u011ferli maden, d\u00f6viz bazl\u0131 fiyatlanan yat\u0131r\u0131m \u00fcr\u00fcnleri<\/td>\n<\/tr>\n
b) T\u00fcketicinin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallar<\/td>\n\u0130sim i\u015flemeli tak\u0131, \u00f6l\u00e7\u00fcye g\u00f6re kesilen perde\/mobilya, numaral\u0131 g\u00f6zl\u00fck cam\u0131<\/td>\n<\/tr>\n
c) \u00c7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek mallar<\/td>\nTaze g\u0131da, pasta, \u00e7i\u00e7ek<\/td>\n<\/tr>\n
\u00e7) Koruyucu unsuru (ambalaj, bant, m\u00fch\u00fcr, paket) a\u00e7\u0131lm\u0131\u015f olup iadesi sa\u011fl\u0131k ve hijyen<\/strong> a\u00e7\u0131s\u0131ndan uygun olmayan mallar<\/td>\nA\u00e7\u0131lm\u0131\u015f kozmetik, i\u00e7 \u00e7ama\u015f\u0131r\u0131, kulak i\u00e7i kulakl\u0131k, t\u0131ra\u015f b\u0131\u00e7a\u011f\u0131<\/td>\n<\/tr>\n
d) Teslimden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve ayr\u0131\u015ft\u0131r\u0131lamayan mallar<\/td>\nD\u00f6kme malzemeler, kar\u0131\u015ft\u0131r\u0131lm\u0131\u015f hammadde<\/td>\n<\/tr>\n
e) Koruyucu unsuru a\u00e7\u0131lm\u0131\u015f kitap, dijital i\u00e7erik ve bilgisayar sarf malzemeleri<\/strong><\/td>\nAmbalaj\u0131 a\u00e7\u0131lm\u0131\u015f kitap, oyun kutusu, m\u00fcrekkep\/toner kartu\u015fu<\/td>\n<\/tr>\n
f) Abonelik d\u0131\u015f\u0131ndaki s\u00fcreli yay\u0131nlar<\/td>\nTek say\u0131 al\u0131nan gazete ve dergi<\/td>\n<\/tr>\n
g) Belirli tarih\/d\u00f6nemde yap\u0131lmas\u0131 gereken konaklama, e\u015fya ta\u015f\u0131ma, ara\u00e7 kiralama, yiyecek-i\u00e7ecek tedariki, e\u011flence ve bo\u015f zaman hizmetleri<\/td>\nOtel rezervasyonu, konser bileti, ara\u00e7 kiralama, restoran rezervasyonu<\/td>\n<\/tr>\n
\u011f) Elektronik ortamda an\u0131nda ifa edilen hizmetler veya an\u0131nda teslim edilen gayrimaddi mallar<\/td>\nDijital oyun kodu, indirilen yaz\u0131l\u0131m lisans\u0131, e-kitap<\/td>\n<\/tr>\n
h) Cayma s\u00fcresi bitmeden, t\u00fcketicinin onay\u0131yla ifas\u0131na ba\u015flanan hizmetler<\/td>\n“Hemen ba\u015flas\u0131n” onay\u0131 verdi\u011finiz kurulum veya dan\u0131\u015fmanl\u0131k hizmeti<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n2026 G\u00dcNCELLEMES\u0130<\/span><\/p>\n

Dan\u0131\u015ftay, 2022’de eklenen \u00fc\u00e7 istisnay\u0131 iptal etti.<\/strong> Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi’nin g\u00fcncel resm\u00ee metninde, 23\/8\/2022 tarihli de\u011fi\u015fiklikle eklenen (\u0131), (j) ve (k) bentlerinin Dan\u0131\u015ftay Onuncu Dairesi’nin 6\/5\/2026 tarihli, E.:2022\/5534, K.:2026\/2753 say\u0131l\u0131 karar\u0131yla iptal edildi\u011fi<\/strong> belirtilmektedir. \u0130ptal edilen bentler \u015funlard\u0131:<\/p>\n

(\u0131)<\/strong> Karayollar\u0131 Trafik Kanunu’na g\u00f6re tescili zorunlu ta\u015f\u0131n\u0131rlar (ara\u00e7lar) ile tescil zorunlulu\u011fu bulunan insans\u0131z hava ara\u00e7lar\u0131 \u00b7 (j)<\/strong> Canl\u0131 m\u00fczayede \u015feklinde a\u00e7\u0131k art\u0131rmayla kurulan s\u00f6zle\u015fmeler \u00b7 (k)<\/strong> K\u0131lavuzunda kurulum\/montaj\u0131n\u0131n sat\u0131c\u0131 veya yetkili servis\u00e7e yap\u0131laca\u011f\u0131 belirtilen mallardan kurulumu yap\u0131lm\u0131\u015f olanlar (klima, kombi, ankastre \u00fcr\u00fcnler gibi).<\/p>\n

Ayr\u0131ca 2022’de eklenen (i)<\/strong> bendi, 24\/5\/2025 tarihli de\u011fi\u015fiklikle y\u00fcr\u00fcrl\u00fckten kald\u0131r\u0131lm\u0131\u015ft\u0131r. Pratik sonu\u00e7: internetten al\u0131nan ve montaj\u0131 yap\u0131lm\u0131\u015f bir klimada ya da tescile tabi bir ara\u00e7ta, art\u0131k “y\u00f6netmelik istisnas\u0131” gerek\u00e7esiyle cayma hakk\u0131n\u0131n reddedilmesi dayanaks\u0131z h\u00e2le gelmi\u015ftir. Bu t\u00fcr bir uyu\u015fmazl\u0131kta g\u00fcncel y\u00f6netmelik metnini yazd\u0131r\u0131p ba\u015fvurunuza ekleyin.<\/p>\n<\/div>\n

\u015eeffafl\u0131k notu: Yukar\u0131daki iptal bilgisi, mevzuat.gov.tr \u00fczerindeki g\u00fcncel konsolide y\u00f6netmelik metnindeki resm\u00ee \u015ferhten<\/strong> al\u0131nm\u0131\u015ft\u0131r. Yarg\u0131 kararlar\u0131n\u0131n sonraki a\u015famalar\u0131 (temyiz\/karar d\u00fczeltme s\u00fcre\u00e7leri) tabloyu de\u011fi\u015ftirebilir; somut bir uyu\u015fmazl\u0131kta i\u015flem yapmadan \u00f6nce metnin g\u00fcncel h\u00e2lini kontrol etmenizi \u00f6neririz. Bu i\u00e7erik bilgilendirme ama\u00e7l\u0131d\u0131r, hukuki dan\u0131\u015fmanl\u0131k de\u011fildir.<\/p>\n

\u00dcr\u00fcn ar\u0131zal\u0131, eksik ya da tan\u0131t\u0131ld\u0131\u011f\u0131 gibi de\u011fil: ay\u0131pl\u0131 mal haklar\u0131<\/h2>\n

Burada 14 g\u00fcnl\u00fck cayma hakk\u0131 de\u011fil, 6502 say\u0131l\u0131 Kanun’un ay\u0131pl\u0131 mal h\u00fck\u00fcmleri devreye girer \u2014 ve bu haklar internetten de ma\u011fazadan da alsan\u0131z<\/strong> ge\u00e7erlidir. Kanun’un 8. maddesine g\u00f6re ay\u0131pl\u0131 mal, teslim an\u0131nda kararla\u015ft\u0131r\u0131lan \u00f6rne\u011fe\/modele uygun olmayan ya da objektif olarak sahip olmas\u0131 gereken \u00f6zellikleri ta\u015f\u0131mayan mald\u0131r.<\/p>\n

\u00d6zetle bilmeniz gerekenler:<\/p>\n